Fintech API Onboarding & Success Lead

Marqeta Inc; Greater London; Híbrido; GBP 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Premium Private Medical and Dental

Floating holiday days

Remote work stipend

Annual development stipend

Parental Leave

Resumo da oferta

Marqeta is seeking a Technical Success Analyst to join our London‑based operations team. You’ll lead the technical onboarding of standardized products, support customers through implementation, and become a trusted voice for clients and internal stakeholders.

You’ll collaborate with project managers, product, sales and account management to align client goals, own API configurations, and guide customers through integration.

Qualificações

• 5+ years in a technical customer-facing role (solutions engineering, onboarding, or support).
• Excellent written and oral communication; ability to explain complex concepts clearly.
• Ability to manage projects independently and take initiative.

Responsabilidades

• Lead Implementations: configure and deploy standardised products for new customers.
• Customer Support: guide customers through integration, focusing on APIs.
• Build Product Expertise: create runbooks, training content and client-ready materials.
• Advocate for Customers: feed customer insights back to product and process improvements.
• Collaborate Cross-Functionally: align with PMs, Product, Sales and Account Management.

Conhecimentos

5+ years experience

Exceptional communication

Project management

REST APIs

SFTP

SQL

Datadog

Cross-functional collaboration

Customer-first mindset

Fintech/card payments knowledge

Strategic thinking

Learning and coaching

Formação académica

Bachelor's degree in CS/Engineering

Ferramentas

REST APIs

SFTP

SQL

Datadog

Descrição da oferta de emprego

Marqeta is seeking a Technical Success Analyst to join our London‑based operations team. You’ll lead the technical onboarding of standardized products, support customers through implementation, and become a trusted voice for clients and internal stakeholders.

You’ll collaborate with project managers, product, sales and account management to align client goals, own API configurations, and guide customers through integration.