Customer Service Representative - Finnish Speaker

Minimed; Watford; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Flexible benefits

Competitive salary

Job summary

MiniMed in the United Kingdom is seeking a proactive Patient Services Representative to support patients using our diabetes care devices in a global team based in Watford. The role combines empathy with technical support, helping customers with order entry, delivery status, and product questions.

You will handle English and Finnish communications, document feedback, and collaborate with sales and technical staff to ensure safe, reliable support and high-quality service.

Qualifications

• English and Finnish both written and oral.
• Knowledge of systems and procedures obtained through prior work experience or education.
• Effective multi-tasking (navigating between programs to access customer data and input text during call).
• 1-2 years work experience in a customer service environment.

Responsibilities

• Provides advice and support to patients, dealers, distributors and sales personnel responding to product related questions and delivering safe and reliable support regarding order entry, delivery status and order query.
• Accurately and consistently documenting patient feedback and troubleshooting completed on the call.
• Ensuring on or above-target compliance with call quality standards and manage time effectively by prioritizing calls, follow-up, and administrative tasks to achieve team and individual KPI.
• Acts as a liaison between sales personnel and technical staff.

Skills

Customer service

Bilingual English/Finnish

Job description

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

About The Role

We are looking for an independent, talented Patient Services Representative able to provide product support to our customers using our equipment in Finland. If you are emotionally intelligent and empathetic you may be our next support representative to join our dedicated customer services team in Watford.

You will be supporting our patients who are using our devices for diabetes care and you will part of a wider team who speak various languages so this truly is a global opportunity within our organisation.

Responsibilities may include the following and other duties may be assigned

Provides advice and support to patients, dealers, distributors and sales personnel responding to product related questions and delivering safe and reliable support regarding order entry, delivery status and order query.

• Accurately and consistently documenting patient feedback and troubleshooting completed on the call.
• Ensuring on or above-target compliance with call quality standards and manage time effectively by prioritizing calls, follow-up, and administrative tasks to achieve team and individual Key Performance Indicators (KPI).
• Acts as a liaison between sales personnel and technical staff.

Required Knowledge And Experience

• English and Finnish both written and oral
• Requires knowledge of systems and procedures obtained through prior work experience or education.
• Effective multi-tasking (navigating between programs to access customer data and input text during call).
• 1-2 years work experience in a customer service environment.

#BetterDaysStartNow

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

MiniMed offers a competitive salary and flexible benefits package

At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.

About MiniMed

We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.