Finnish Customer Service Advisor

JDR Recruitment; Greater London; Hybrid; GBP 25,000 - 31,000; Full time

Job summary

JDR Recruitment is looking for a Finnish Customer Service Advisor to join our global outsourcing client in Canary Wharf. This is a full-time, permanent role with hybrid working after training and a salary of £28,000 per annum.

You will handle inbound calls, respond to queries via calls, emails and web chat, assist both Finnish and English speaking customers, update records accurately and resolve customer queries and complaints in a fast-paced environment.

Qualifications

• Fluent in Finnish and English.
• Previous customer service experience; telephony preferred but not essential.
• Computer literate and comfortable using multiple systems.
• Able to work in a fast-paced environment.
• Able to commute to Canary Wharf.

Responsibilities

• Handle inbound calls from customers and provide high level of customer care.
• Respond to queries via calls, emails and web chat.
• Update customer records accurately.
• Resolve customer queries and complaints.

Skills

Finnish language

English language

Customer service

Job description

Finnish Customer Service Advisor

Full time, permanent role

£28,000 per annum

We are recruiting for a fluent Finnish speaking Customer Advisor to join our global outsourcing client in Canary Wharf. This is a full time, permanent contract providing a high level of service across multiple channels including calls and web chat.

This is based out of Canary Wharf but hybrid working is possible once full training is completed.

What you'll be doing -

• Handling inbound calls from customers and providing a high level of customer care
• Responding to queries via multiple channels including calls, emails and web chat
• Responding to both Finnish and English speaking customers
• Updating customer records accurately
• Resolving customer queries and complaints

What we're looking for -

• Fluent in both Finnish and English
• Previous experience in a customer service role, telephony experience is preferred but not essential
• Computer literature and confident using multiple systems
• Able to work in a fast paced environment
• Can comfortably commute to Canary Wharf

Hours of work -

• Monday to Friday: 8am-4:15pm
• Full time hours

We are looking to speak to candidates available to interview and start in September.

We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.