Finnish Speaking Customer Advisor

South West Recruitment; Greater London; On-site; GBP 23,000 - 29,000; Full time

Job summary

Konecta is recruiting a Careline Advisor fluent in Finnish to support Nordic Danone consumers across multiple channels. You will handle queries and complaints and ensure adherence to Danone procedures and quality processes.

Full training will be provided. Konecta contracted hours are 8am–8pm, Monday to Sunday; evenings and weekends may be required to cover business needs.

Qualifications

• Finnish language — fluent in speech and writing.
• Excellent written and verbal skills in Finnish and English.
• Ability to communicate empathetically with a wide range of consumers.
• Strong interpersonal skills and customer care experience.
• IT skills: Google Suite, Microsoft Office; CRM knowledge such as Salesforce is a plus.

Responsibilities

• Deliver excellent customer care and support to Nordic Danone consumers across all contact channels.
• Be the first point of contact for queries and consumer complaints and resolve cases following procedures.

Job description

Job Description

ROLE: Careline Advisor - Finnish Speaker

REPORTS TO: Team Manager

DEPARTMENT: Danone

WHO WE ARE

Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries.

Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world‑class expertise covering customer experience and process management, digital solutions and cutting‑edge technologies.

Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e‑commerce.

MISSION OF THE ROLE

As a Careline Advisor, you will be responsible for delivering excellent customer care and support to Nordic Danone consumers across all contact channels. You will be the first point of contact for the consumers of the entire range of Danone products, and will handle queries and consumer complaints about these products and their consumption.

We are looking for people who are flexible and positive to join our team embracing Konecta’s values and representing this well‑loved client.

RESPONSIBILITIES

At the core of the multi‑skilled "One Danone Careline" team, you will work alongside fluent subject matter experts, as well as quality and knowledge specialists, to ensure that the Danone consumers receive the quality of care expected while following the Danone procedures and quality processes.

The role requires you to be a fluent Finnish speaker, to have excellent interpersonal skills, and the ability to respond to consumers in an empathetic, caring and friendly manner. You will also be required to have strong English second language capabilities.

Please note that whilst you will be supporting the Danone contract, whose opening hours are 8am – 4.30 pm Monday to Friday, your Konecta contracted hours will be 8am - 8pm Monday to Sunday. You may be required to cover evenings and weekends when required by the business.

REQUIREMENTS

• Fluent in Finnish language - spoken and written communications
• Ability to communicate effectively and empathically with a wide range of consumers and members of the public
• Excellent written and verbal skills in both Finnish and English
• Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions.
• Customer care experience, preferably within the food industry sector
• strong interest infood and foods for special medical purposes
• IT skills: ability to use Google Suite and Microsoft Office, strong typing skills. CRM Knowledge such as Salesforce will be a plus
• Flexible to work shifts
• Self-motivated and a team player
• To have fun at work!

Achievement results and opportunity for Growth

The suitable candidate will be welcomed into the team where they will work alongside established, skilled consultants to help ‘raise the bar’ in terms of customer experience.

Careline Advisors are required to meet established individual SMART objectives as set. Targets will be confirmed, but will include productivity, Customer satisfaction, data capture accuracy and call quality targets.

These will be communicated by the Team Leader (on behalf of the client).

Growth and development are encouraged and supported and over time the team member will have the opportunity to progress their role and take on additional duties. This added responsibility being rewarded with a salary increase.

Systems & Training

Full training will be given by Konecta and will include supporting on-going training requirements for the duration of the project. You will also receive a full company induction that will include many areas such as Data Protection Act and all other systems and soft skills training.