Finnish Customer Care Advisor

Blue Arrow; Greater London; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Full training

Career development

Collaborative team environment

Leading global brand

Disability Confident Employer

Job summary

Blue Arrow is recruiting a Finnish-speaking Careline Advisor to join the Danone Careline team on a hybrid basis from Canary Wharf. This is a full-time role focusing on delivering excellent customer service across multiple channels, handling product enquiries and complaints with empathy and care.

You will be the first point of contact for consumers, owning customer journeys and working to deliver the best possible resolutions.

Qualifications

• Fluent Finnish (spoken and written).
• Strong English communication skills.
• Previous customer service experience preferred.
• Excellent communication and problem-solving skills.
• Good IT skills, including Microsoft Office and Google Workspace.
• Experience with CRM systems such as Salesforce is an advantage.
• Positive, self-motivated team player with a customer-first mindset.

Responsibilities

• As the first point of contact for customers, provide support across multiple channels, handling inquiries and complaints with professionalism and care.
• Take ownership of customer journeys and work to deliver the best possible resolution.

Skills

Finnish language

English communication

Customer service experience

Communication skills

IT skills

CRM experience

Tools

Salesforce

Job description

Finnish Speaking Careline Advisor

Hybrid from Canary Wharf | Full Time | Competitive Salary

We are looking for a Finnish-speaking Careline Advisor to join our Danone Careline team. If you're passionate about customer service and enjoy helping people, we'd love to hear from you.

The Role

As the first point of contact for Danone consumers, you'll provide support across multiple channels, handling product enquiries and complaints with professionalism, empathy and care. You'll take ownership of customer journeys, working to deliver the best possible resolution.

What We're Looking For

• Fluent Finnish (spoken and written)
• Strong English communication skills
• Previous customer service experience preferred
• Excellent communication and problem-solving skills
• Good IT skills, including Microsoft Office and Google Workspace
• Experience with CRM systems such as Salesforce is an advantage
• Positive, self-motivated team player with a customer-first mindset

Working Hours

Contracted availability is 8am to 8pm, Monday to Sunday, with flexibility to work evenings and weekends as required. The Danone Careline operates between 8am and 4:30pm, Monday to Friday.

What We Offer

• Full training and ongoing support
• Career development opportunities
• Supportive and collaborative team environment
• Opportunity to work with a leading global brand

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people