Finnish Customer Care Advisor

Danone; Greater London; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Full training and ongoing support

Career development opportunities

Collaborative team environment

Leading global brand

Job summary

Danone is seeking a Finnish-speaking Careline Advisor in London to provide first-line support for consumers across multiple channels. You will handle inquiries and complaints with empathy, owning the customer journey to ensure a swift resolution.

The role requires fluent Finnish, strong English communication, and prior customer service experience. It offers hybrid work from Canary Wharf with full training and development opportunities within a leading global brand.

Qualifications

• Fluent Finnish (spoken and written)
• Strong English communication skills
• Previous customer service experience preferred
• Excellent communication and problem-solving skills
• Positive, customer-first mindset

Responsibilities

• Act as the first point of contact for Danone consumers across multiple channels.
• Handle product inquiries and complaints with professionalism and empathy.
• Own customer journeys and work towards the best possible resolution.
• Support customers in a hybrid London environment with flexible scheduling.

Skills

Fluent Finnish

English communication

Customer service experience

Communication & problem solving

Customer-first mindset

Tools

Microsoft Office

Google Workspace

Salesforce

Job description

Finnish Customer Care Advisor

Location: Cubitt Town, Greater London, GB, E14 3

Full Time

Application Deadline: 2026-10-05T16:33:32.78

Salary: 28000

Salary Range: 28000

Finnish Speaking Careline Advisor Hybrid from Canary Wharf | Full Time | Competitive Salary

We are looking for a Finnish-speaking Careline Advisor to join our Danone Careline team. If you're passionate about customer service and enjoy helping people, we'd love to hear from you.

The Role

As the first point of contact for Danone consumers, you'll provide support across multiple channels, handling product enquiries and complaints with professionalism, empathy and care. You'll take ownership of customer journeys, working to deliver the best possible resolution.

What We're Looking For

• Fluent Finnish (spoken and written)
• Strong English communication skills
• Previous customer service experience preferred
• Excellent communication and problem-solving skills
• Good IT skills, including Microsoft Office and Google Workspace
• Experience with CRM systems such as Salesforce is an advantage
• Positive, self-motivated team player with a customer-first mindset

Working Hours

Contracted availability is 8am to 8pm, Monday to Sunday, with flexibility to work evenings and weekends as required. The Danone Careline operates between 8am and 4:30pm, Monday to Friday.

What We Offer

• Full training and ongoing support
• Career development opportunities
• Supportive and collaborative team environment
• Opportunity to work with a leading global brand
• Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people