Fine Jewellery Manager

JR United Kingdom; Slough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prestigious retail environment seeks a Fine Jewellery Manager to lead commercial and operational performance. The role involves driving sales, managing team development, and enhancing client experiences in luxury goods. Ideal candidates will have extensive experience in luxury retail, proven leadership skills, and a passion for customer service.

Qualifications

• Minimum 7 years’ experience in luxury retail focused on fine jewellery/watches.
• Proven ability to lead a high-performing team and exceed sales targets.
• Strong clienteling skills; experience managing VIP/HNW customer relationships.

Responsibilities

• Drive overall sales performance and client engagement within the department.
• Implement tailored in-store client experiences and events.
• Recruit, train, and manage a team of high-performing sales associates.

Skills

Leadership

Clienteling

Sales Performance

Communication

Job description

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Our client, is seeking an experienced and driven Fine Jewellery Manager to lead the commercial and operational performance of a key location, within a prestigious retail environment. This role offers the opportunity to play a pivotal role in developing the fine jewellery and watches category.

The successful candidate will demonstrate strong leadership, in-depth knowledge of luxury retail, and an unwavering focus on delivering world-class customer experiences.

Key Responsibilities

• Drive overall sales performance and client engagement within the department.
• Implement tailored in-store client experiences and events to attract and retain high-value customers.
• Lead CRM initiatives, new client acquisition strategies, and customer retention efforts.
• Participate in high-end networking events and track business development outcomes.
• Mentor and support team members in client development and relationship-building.
• Ensure premium visual merchandising standards are maintained.
• Work closely with product and planning teams to manage inventory and product availability.
• Monitor key lines and ensure top-performing products are consistently replenished.

Operational Excellence

• Maintain full understanding of back-office procedures, including reporting, store operations, and loss prevention.
• Control shrinkage and oversee stock audit processes.
• Adhere to company policies around cash handling, authorisations, and internal compliance protocols.

Team Management & Development

• Recruit, train, and manage a team of high-performing sales associates and specialists.
• Conduct regular performance reviews and identify team members for development.
• Motivate and inspire the team through daily briefings and goal-setting.

Store Standards & Compliance

• Uphold exceptional standards of presentation, grooming, and customer service across the team.
• Ensure full compliance with health & safety policies, store procedures, and operational best practices.
• Participate in stock takes and out-of-hours business activities when required.

Ideal Candidate Profile

• Minimum 7 years’ experience in luxury retail, preferably with a focus on fine jewellery and/or watches.
• Proven ability to lead a high-performing team and exceed sales targets.
• Strong clienteling skills and experience managing VIP or HNW customer relationships.
• Excellent communication, leadership, and business acumen.
• Highly organised with a detail-oriented mindset and a polished, professional appearance.

If you are a commercially minded leader with a passion for luxury and expertise in fine jewellery or watches, we would be delighted to hear from you.