Aftercare & Client Services Manager - Fine Jewellery

JR United Kingdom; Slough; On-site; GBP 45,000 - 70,000; Full time

Job summary

A prestigious fine jewellery team seeks an Aftercare & Client Services Manager to oversee client repairs and special orders in a refined environment. This senior position requires extensive experience in luxury jewellery, ensuring exceptional client care and operational precision while managing high-value items. Join a passionate team committed to craftsmanship and long-term client relationships.

Qualifications

• Extensive experience in fine jewellery or luxury goods sector is essential.
• Strong understanding of high jewellery processes and client expectations.
• Skilled in managing high-value items with sensitivity and professionalism.

Responsibilities

• Manage the full lifecycle of client repairs, special orders, and valuations.
• Liaise with external workshops and ensure timely processing.
• Conduct quality checks on completed items.

Skills

Organisational Skills

Attention to Detail

Client Communication

Job description

Social network you want to login/join with:

Aftercare & Client Services Manager - Fine Jewellery, Slough

col-narrow-left

Client:

Zachary Daniels

Location:

Slough, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

4

Posted:

16.06.2025

Expiry Date:

31.07.2025

col-wide

Job Description:

Aftercare & Client Services Manager - Fine Jewellery

Location: London

We are seeking a highly experienced Aftercare & Client Services Manager to join our prestigious fine jewellery team in Mayfair. This is a senior and trusted position, ideal for someone with a deep understanding of luxury jewellery and a passion for delivering exceptional client care.

About the Role:

In this key role, you will lead the administration and coordination of our repairs, valuations, special orders, and supplier-owned stock processes. Acting as the primary liaison between workshops, internal teams, and high-value clients, you will ensure that each item is handled with unmatched precision, discretion, and care.

You will also be responsible for maintaining rigorous documentation and driving service standards across our aftercare operations.

Key Responsibilities:

• Manage the full lifecycle of client repairs, special orders, and valuations.
• Oversee the handling and tracking of client-owned and supplier-owned items, ensuring secure storage and timely processing.
• Liaise proactively with external workshops and in-house teams to uphold service level agreements and expedite turnaround times.
• Maintain and optimise all related records and documentation with accuracy and consistency.
• Conduct quality checks on completed items to ensure they meet the highest standards.
• Provide timely and comprehensive updates to sales teams and clients.
• Monitor and report on supplier performance and departmental efficiency.
• Support logistical operations including domestic and international shipments, stock movements, and insurance compliance.
• Partner with showroom and head office teams to ensure seamless client service and operational integration.

About You:

• Extensive experience in the fine jewellery or luxury goods sector is essential.
• Strong technical understanding of high jewellery processes, terminology, and client expectations.
• Outstanding organisational skills with exceptional attention to detail.
• Confident communicator with a collaborative, service-driven mindset.
• Skilled in managing high-value items with sensitivity, security, and professionalism.
• Comfortable working independently while supporting a broader team environment.

Why Join Us?

This is a rare opportunity to work with exquisite pieces in a discreet and refined environment, where your expertise in fine jewellery will be both valued and visible. You will be part of a dedicated, passionate team committed to craftsmanship, service excellence, and long-term client relationships.