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Aftercare & Client Services Manager - Fine Jewellery

Zachary Daniels

London

On-site

GBP 49,000 - 50,000

Full time

4 days ago

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Job summary

A leading company in fine jewellery is seeking an experienced Aftercare & Client Services Manager to join their prestigious team in Mayfair. The role involves overseeing client repairs, ensuring meticulous documentation, and maintaining service standards while collaborating with workshops and sales teams. Candidates should possess extensive experience in luxury jewellery and exceptional communication skills.

Qualifications

Extensive experience in fine jewellery or luxury goods sector.
Strong technical understanding of high jewellery processes.
Confident communicator with a collaborative service-driven mindset.

Responsibilities

Manage the full lifecycle of client repairs, special orders, and valuations.
Ensure secure storage and timely processing of valuable items.
Conduct quality checks to uphold high standards.

Skills

Organizational skills

Client communication

Attention to detail

Client care

Aftercare & Client Services Manager - Fine Jewellery

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This range is provided by Zachary Daniels. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Aftercare & Client Services Manager - Fine Jewellery

Location: London

We are seeking a highly experienced Aftercare & Client Services Manager to join our prestigious fine jewellery team in Mayfair. This is a senior and trusted position, ideal for someone with a deep understanding of luxury jewellery and a passion for delivering exceptional client care.

About the Role:

In this key role, you will lead the administration and coordination of our repairs, valuations, special orders, and supplier-owned stock processes. Acting as the primary liaison between workshops, internal teams, and high-value clients, you will ensure that each item is handled with unmatched precision, discretion, and care.

You will also be responsible for maintaining rigorous documentation and driving service standards across our aftercare operations.

Key Responsibilities:

Manage the full lifecycle of client repairs, special orders, and valuations.
Oversee the handling and tracking of client-owned and supplier-owned items, ensuring secure storage and timely processing.
Liaise proactively with external workshops and in-house teams to uphold service level agreements and expedite turnaround times.
Maintain and optimise all related records and documentation with accuracy and consistency.
Conduct quality checks on completed items to ensure they meet the highest standards.
Provide timely and comprehensive updates to sales teams and clients.
Monitor and report on supplier performance and departmental efficiency.
Support logistical operations including domestic and international shipments, stock movements, and insurance compliance.
Partner with showroom and head office teams to ensure seamless client service and operational integration.

About You:

Extensive experience in the fine jewellery or luxury goods sector is essential.
Strong technical understanding of high jewellery processes, terminology, and client expectations.
Outstanding organisational skills with exceptional attention to detail.
Confident communicator with a collaborative, service-driven mindset.
Skilled in managing high-value items with sensitivity, security, and professionalism.
Comfortable working independently while supporting a broader team environment.

Why Join Us?

This is a rare opportunity to work with exquisite pieces in a discreet and refined environment, where your expertise in fine jewellery will be both valued and visible. You will be part of a dedicated, passionate team committed to craftsmanship, service excellence, and long-term client relationships.

BBBH33276

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Retail Luxury Goods and Jewelry

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