Fine Jewellery Manager

JR United Kingdom; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A prestigious retail environment in London is looking for a Fine Jewellery Manager. The candidate will drive sales performance, enhance client engagement, and lead a high-performing team while ensuring exceptional customer service and compliance with store standards. This luxury-focused role requires extensive experience and a passion for fine jewellery or watches.

Qualifications

• Minimum 7 years’ experience in luxury retail with a focus on fine jewellery or watches.
• Proven ability to lead a high-performing team and exceed sales targets.
• Strong clienteling skills managing VIP or HNW customer relationships.

Responsibilities

• Drive overall sales performance and client engagement within the department.
• Implement tailored in-store client experiences and events.
• Recruit, train, and manage a team of sales associates.

Skills

Leadership

Clienteling

Sales Performance

Communication

Organizational Skills

Job description

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Our client, is seeking an experienced and driven Fine Jewellery Manager to lead the commercial and operational performance of a key location, within a prestigious retail environment. This role offers the opportunity to play a pivotal role in developing the fine jewellery and watches category.

The successful candidate will demonstrate strong leadership, in-depth knowledge of luxury retail, and an unwavering focus on delivering world-class customer experiences.

Key Responsibilities

• Drive overall sales performance and client engagement within the department.
• Implement tailored in-store client experiences and events to attract and retain high-value customers.
• Lead CRM initiatives, new client acquisition strategies, and customer retention efforts.
• Participate in high-end networking events and track business development outcomes.
• Mentor and support team members in client development and relationship-building.
• Ensure premium visual merchandising standards are maintained.
• Work closely with product and planning teams to manage inventory and product availability.
• Monitor key lines and ensure top-performing products are consistently replenished.

Operational Excellence

• Maintain full understanding of back-office procedures, including reporting, store operations, and loss prevention.
• Control shrinkage and oversee stock audit processes.
• Adhere to company policies around cash handling, authorisations, and internal compliance protocols.

Team Management & Development

• Recruit, train, and manage a team of high-performing sales associates and specialists.
• Conduct regular performance reviews and identify team members for development.
• Motivate and inspire the team through daily briefings and goal-setting.

Store Standards & Compliance

• Uphold exceptional standards of presentation, grooming, and customer service across the team.
• Ensure full compliance with health & safety policies, store procedures, and operational best practices.
• Participate in stock takes and out-of-hours business activities when required.

Ideal Candidate Profile

• Minimum 7 years’ experience in luxury retail, preferably with a focus on fine jewellery and/or watches.
• Proven ability to lead a high-performing team and exceed sales targets.
• Strong clienteling skills and experience managing VIP or HNW customer relationships.
• Excellent communication, leadership, and business acumen.
• Highly organised with a detail-oriented mindset and a polished, professional appearance.

If you are a commercially minded leader with a passion for luxury and expertise in fine jewellery or watches, we would be delighted to hear from you.