Operations and Events Manager for Luxury Fine Jewellery brand

Cassandra Goad; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Cassandra Goad, a luxury fine jewellery brand, seeks an Operations and Events Manager to craft exceptional customer experiences and manage operational strategies. This pivotal role entails overseeing events, enhancing operational efficiency, and collaborating with marketing teams to elevate brand engagement.

Benefits

Competitive salary based on experience

20 days holiday

Staff discounts on jewellery

Staff manicures

New Collection staff events

Birthday surprises

Qualifications

• Minimum 1 year of experience in operations and event management, preferably in luxury retail or hospitality.
• Strong project management skills.
• Exceptional communication and interpersonal skills.

Responsibilities

• Manage and coordinate all operational aspects of in-store events and promotions.
• Establish strong relationships with team members and clients.
• Analyse operational processes and implement improvements.

Skills

Project Management

Communication

Interpersonal Skills

Operational Efficiency

Event Management Software

Job description

Cassandra Goad is a renowned luxury fine jewellery brand that has been crafting exquisite jewels for over 40 years. We are currently seeking an Operations and Events Manager to implement our operational strategy and oversee all aspects of our experiential events. This role is crucial for ensuring the seamless execution of in-store experiences and high-profile events that reflect the artistry and elegance of the brand.

As the Operations and Events Manager, you will be responsible for helping to improve and implementing operational procedures, creating engaging customer experiences, and managing project timelines. You will collaborate closely with our marketing and creative teams to ensure that events align with our brand vision and elevate customer engagement. You will in addition support the boutique team to ensure that both boutique and web orders are fulfilled in a prompt and efficient manner. This role offers an exciting opportunity to contribute to the legacy of a luxury jeweller while crafting unforgettable experiences for our clientele.

Please note this is an in-person role and you may be required to work occasional Saturdays throughout the year.

Key Responsibilities

• Establish strong relationships with all members of the different teams, clients, stakeholders, and vendors to ensure smooth communication and execution
• Analyse operational processes and implement improvements to enhance efficiency
• Work closely with Cassandra to ensure seamless running of day-to-day running of the brand, including office management, guided research projects and calendar admin for Cassandra
• Work with the boutique team to ensure web and boutique orders are packaged and sent out promptly
• Manage and coordinate all operational aspects of in-store events, product launches, and promotional activities
• Execute event concepts, ensuring they align with brand identity and customer expectations
• Oversee event logistics including guest lists, catering and equipment rentals
• Organise and manage the event prop storage both on-site and externally
• Collaborate with the marketing team to ensure promotional activities and messaging support event objectives
• Manage budgets for events and operational activities to ensure cost efficiency
• Monitor and evaluate the success of events through feedback, analytics, and reporting
  
  

Cassandra Goad embraces diversity and offers opportunities to individuals of all backgrounds, supporting a culture of inclusivity regardless of gender, age, nationality, cultural and religious backgrounds or sexual orientation.

Requirements

• Minimum 1 year of experience in operations and event management, preferably in the luxury retail or hospitality sectors
• Strong project management skills, with proven capability to manage multiple projects simultaneously
• Exceptional communication and interpersonal skills to engage with clients and stakeholders effectively
• Ability to work under pressure and adapt to changing priorities
• Expertise in budgeting, financial management, and operational efficiency
• Proficient in event management software and other relevant digital tools
• Passion for luxury jewellery and understanding of market trends
• Flexible, self-motivated, and eager to contribute to a dynamic, close-knit team
• Willingness to help out when needed, at times, beyond your outlined responsibilities
• High level of proficency in Excel is essential
  
  
  

Benefits

• Competitive salary based on experience
• 20 days holiday
• Staff discounts on jewellery
• Staff manicures
• New Collection staff events
• Birthday surprises