Financial Support Advisor

Bromsgrove and Redditch; Redditch; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Pension

Generous leave entitlements starting 


Flexible working, where appropriate

Employee Assistance Programme

Access to employee benefits platform

Job summary

Bromsgrove District Council and Redditch Borough Council are seeking a proactive Benefits Advisor to support customers with housing benefits, council tax reduction and related schemes. The role currently involves telephone advice and may include face-to-face support in the future.

You will gather information accurately, enter data onto systems, promote uptake of available benefits, and help customers access the support they need to achieve greater financial independence.

Qualifications

• We are looking for a customer focused individual with experience of using a variety of ICT systems and a willingness to develop new and innovative working practices.
• Applicants should be educated to GCSE level (4-9) or equivalent, including Maths and English, or possess demonstrable work-related experience in the field of Benefits (Housing Benefit & Council Tax Reduction Scheme).

Responsibilities

• To provide accurate and appropriate advice and support to customers in response to their queries.
• To ensure the provision of excellent customer care throughout the service.
• To ensure the correct information is gathered, and entered onto relevant systems, to assess claims and requests for support in accordance with policies and guidance.
• To ensure that take up of benefit and other support is encouraged.
• To support the strategic purpose to help customers become financially independent by understanding and assess customer needs.
• To help customers to access the support they need to meet their needs.

Skills

Customer focus

Experience with ICT systems

Willingness to develop new practices

Education

GCSEs including Maths and English

Job description

The following content displays a map of the jobs location - Redditch/Agile

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.

Redditch Borough Council and Bromsgrove District Council are looking to fill one post in their busy shared service Financial Support Team

The role is to provide support and advice, and identify opportunities, to help customers improve their financial independence. This is currently undertaken over the telephone although there maybe a future requirement to deliver this support face to face.

The post will also include some low level processing of Housing Benefits, Council Tax Support, and Essential Living Fund Support claims

Key Requirements

• To provide accurate and appropriate advice and support to customers in response to their queries.
• To ensure the provision of excellent customer care throughout the service.
• To ensure the correct information is gathered, and entered onto relevant systems, to assess claims and requests for support in accordance with policies and guidance.
• To ensure that take up of benefit and other support is encouraged.
• To support the strategic purpose to help customers become financially independent by understanding and assess customer needs.
• To help customers to access the support they need to meet their needs.

Skills & experience

We are looking for a customer focused individual with experience of using a variety of ICT systems and a willingness to develop new and innovative working practices. Applicants should be educated to GCSE level (4-9) or equivalent, including Maths and English, or possess demonstrable work-related experience in the field of Benefits (Housing Benefit & Council Tax Reduction Scheme).

Additional Information

The Councils offer a range of staff benefits:

• pension
• generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
• flexible working, where appropriate
• Employee Assistance Programme
• access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more

Closing date for completed applications: 22 November 2026 (Midnight)

Interviews will be held week commencing 30 November 2026

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