Debt Resolution Support Specialist – Hybrid + Benefits

Banco Santander (Brasil); Redhill; Hybrid; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday

Annual bonus

Pension contributions

Employee assistance programme

Sharesave scheme

Gym discounts

Flexible benefits allowance

Job summary

Santander Consumer Finance UK (SCUK) seeks a Financial Support Agent for the Redhill office. You will answer customer questions, listen attentively, and help solve financial difficulties with empathy and clarity. You will join a supportive team guided by a dedicated team leader in a busy calls environment.

The role starts with 3 months in the office, with hybrid working assessed after probation. You will handle inbound/outbound calls about arrears, offer options, and maintain accurate records to

Qualifications

• Experience in call centre or customer service environments.
• Good numeracy and computer literacy.
• Strong verbal and written communication skills.

Responsibilities

• Receive incoming calls and make outbound calls to customers in arrears.
• Negotiate affordable payment plans with customers.
• Update system records accurately and maintain documentation.
• Handle queries and complaints with empathy and professionalism.
• Identify vulnerabilities and escalate as required.
• Adhere to regulatory guidelines and consumer duty standards.
• Contribute to risk reporting and protection of customer interests.

Skills

Interpersonal skills

Telephone manner

Autonomy / team player

Work under pressure

Numeracy & computer literacy

Verbal and written communication

Call centre experience desirable

Job description

Santander Consumer Finance UK (SCUK) seeks a Financial Support Agent for the Redhill office. You will answer customer questions, listen attentively, and help solve financial difficulties with empathy and clarity. You will join a supportive team guided by a dedicated team leader in a busy calls environment.

The role starts with 3 months in the office, with hybrid working assessed after probation. You will handle inbound/outbound calls about arrears, offer options, and maintain accurate records to