Senior Process Manager: Risk, Change & Fulfilment

Capital One (Europe) plc; Nottingham; On-site; GBP 60,000 - 85,000; Full time

Job summary

Capital One is seeking a seasoned Senior Associate Process Manager for its Customer Fulfilment Process Management Team in Nottingham. You will drive end-to-end process excellence, proactively mitigate risk, and optimise supplier performance to deliver exceptional customer outcomes across customer communications, card issuance, and mail processes.

The role focuses on proactive risk management, supplier performance, and continuous improvement through Lean, Six Sigma, and root cause analysis, with

Qualifications

• Attention to detail to understand key operational processes, systems, and technology.
• Strategic prioritisation to manage competing priorities with clear stakeholder communication.
• Influential collaboration to build consensus and drive change across the organisation.
• Strong judgement balancing business goals with customer focus.

Responsibilities

• Proactive Risk Management: Own the risk profile of the process, manage risks across day-to-day operations and changes.
• Supplier Management: Manage supplier performance for service continuity and high-quality delivery.
• Process Improvement & Root Cause Analysis: Apply Lean, Six Sigma, and Root Cause Analysis to identify and implement solutions.
• Change Leadership: Assess impacts of change initiatives and embed changes with stakeholders.
• Stakeholder Engagement: Partner with cross-functional teams to resolve process breakdowns and improve performance.
• Strategic Advisory: Provide guidance on process design, documentation, and operational strategy.

Skills

Attention to Detail

Strategic Prioritisation

Influential Collaboration

Strong Judgement

Job description

Capital One is seeking a seasoned Senior Associate Process Manager for its Customer Fulfilment Process Management Team in Nottingham. You will drive end-to-end process excellence, proactively mitigate risk, and optimise supplier performance to deliver exceptional customer outcomes across customer communications, card issuance, and mail processes.

The role focuses on proactive risk management, supplier performance, and continuous improvement through Lean, Six Sigma, and root cause analysis, with