Senior Process Manager - Customer Fulfilment

Capital One; Nottingham; On-site; GBP 55,000 - 85,000; Full time

Job summary

Capital One is seeking a Senior Associate Process Manager to join our Customer Fulfilment Process Management Team in Nottingham. You will drive end-to-end process excellence, mitigate risk proactively, and optimise supplier performance to deliver exceptional customer outcomes across communications, card issuance, and mail handling.

You will lead cross-functional collaboration with Operations, Supplier Management, and Tech, embedding changes with strong governance and a focus on resilience and

Qualifications

• Experience in managing end-to-end process improvements.
• Ability to manage multiple stakeholders and priorities.
• Strong analytical and problem-solving skills.
• Proven track record in risk mitigation and controls.

Responsibilities

• Own the risk profile of the process and implement controls.
• Actively manage supplier performance to ensure service continuity.
• Lead process improvement using Lean, Six Sigma, or root cause analysis.
• Lead change initiatives and embed into processes.
• Partner with Operations, Supplier Management, and Tech to resolve issues.
• Provide strategic guidance on process design and operational strategy.

Skills

Attention to detail

Strategic prioritisation

Influential collaboration

Strong judgement

Job description

Capital One is seeking a Senior Associate Process Manager to join our Customer Fulfilment Process Management Team in Nottingham. You will drive end-to-end process excellence, mitigate risk proactively, and optimise supplier performance to deliver exceptional customer outcomes across communications, card issuance, and mail handling.

You will lead cross-functional collaboration with Operations, Supplier Management, and Tech, embedding changes with strong governance and a focus on resilience and