Process Excellence Lead – Payments & Fulfilment

Capital One (Europe) plc; Nottingham; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

On-site gym

Restaurant on-site

Learning Loft

Job summary

Capital One Europe plc is seeking a Principal Associate Process Manager for the Payments & Customer Fulfilment domain in Nottingham. The role focuses on end-to-end process excellence, risk mitigation and delivering major improvements across payments, communications, card issuance and mail handling.

You will drive robust controls, influential changes and data-driven business cases. You will lead teams, coach staff and partner with multiple functions to ensure resilient, compliant operations with

Qualifications

• Experience in understanding complex operational processes, systems and technologies at pace.
• A skilled problem solver, with experience in root cause analysis to gain insights and solve problems.
• Have managed key strategic process redesign, process improvements or continuous improvements.
• Strong communication skills, both written and verbal, and excellent influencing skills with the ability to operate effectively at multiple levels across the organisation.
• A strong decision maker, with the ability to combine business experience and insights from a range of sources to make effective recommendations and influence senior stakeholders.

Responsibilities

• Take ownership for the day to day management of the processes ensuring CTQs metrics are met, issues are managed quickly and effectively and performance is regularly reported
• Proactively manage the risk profile of the process. Design and implement processes with robust control frameworks to ensure a well-managed process environment
• Advise and influence complex business changes, partnering with teams across the organisation, to ensure the customer and Operations are set up for success
• Leverage advanced process management methodologies (Lean, Six Sigma, Root Cause Analysis) to solve complex problems and identify cost and time efficiencies
• Analyse and translate data into robust business cases, which evidence the impact of opportunities, before seeing them through to fruition
• Lead through others, setting stretching process goals while empowering and coaching the team to develop and achieve them

Skills

Lean & Six Sigma

Root Cause Analysis

Process Ownership

Stakeholder Influence

Job description

Capital One Europe plc is seeking a Principal Associate Process Manager for the Payments & Customer Fulfilment domain in Nottingham. The role focuses on end-to-end process excellence, risk mitigation and delivering major improvements across payments, communications, card issuance and mail handling.

You will drive robust controls, influential changes and data-driven business cases. You will lead teams, coach staff and partner with multiple functions to ensure resilient, compliant operations with