Front-Line Team Leader: Compassionate Customer Care

Nationwide; Leeds; Hybrid; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Private medical insurance

Pension

Annual bonus

Training and development

Job summary

Nationwide is hiring a Front-Line Manager to lead a team within our Specialist Support Team, delivering heartfelt service to customers with complex needs through telephony and back-office channels. The role focuses on coaching, developing and achieving high performance while upholding our Purpose, Strategic Aims and Values.

You’ll work in a hybrid model across UK offices, with regular in-person collaboration at Gosforth, Leeds or Glasgow sites, and standard in-office 2 days a week or 40% for

Qualifications

• Management experience and leadership ability.
• Coaching and developing teams to deliver excellent customer service.
• Experience dealing with complex customer needs and vulnerable customers.

Responsibilities

• Manage team performance through customer-focused measures.
• Coach and develop team members; drive targets and operational excellence.
• Support the team with complex cases and ensure compliance with risk and regulatory guidelines.
• Foster a positive team culture and collaborative working across stakeholders.

Skills

Leadership

Coaching skills

Team management

Job description

Nationwide is hiring a Front-Line Manager to lead a team within our Specialist Support Team, delivering heartfelt service to customers with complex needs through telephony and back-office channels. The role focuses on coaching, developing and achieving high performance while upholding our Purpose, Strategic Aims and Values.

You’ll work in a hybrid model across UK offices, with regular in-person collaboration at Gosforth, Leeds or Glasgow sites, and standard in-office 2 days a week or 40% for