Financial Applications Support Analyst – 12-Month Contract

LGT Group; Greater London; Hybrid; GBP 38,000 - 52,000; Full time

Job summary

LGT Wealth Management UK LLP in London is seeking an Applications Support Analyst on a 12 Month Fixed Term Contract. The role focuses on incident and problem management for IT applications, in line with ITIL practices, with close collaboration across IT and business users.

You will resolve incidents, manage service requests, monitor application performance and contribute to change testing and documentation, with potential weekend/evening work as needed.

Qualifications

• Demonstrable experience in a similar role in the financial services sector.
• Experience applying software release management techniques.
• Experience completing application testing.
• Experience working in an ITIL aligned environment.
• Experience with an IT Service Management tool such as ServiceNow, JIRA or IVANTI.

Responsibilities

• Resolve IT application-related incidents, problems, service requests, assignments, periodical tasks in a timely and efficient manner in line with Business requirements and in line with ITIL practices.
• Provide timely communication to users on the status of their incidents and requests.
• Liaise with IT suppliers to ensure IT application-related incidents and problems are resolved in a timely and professional manner.
• Monitor the availability, performance and throughput of supported IT applications.
• Prioritise and schedule assigned support activities and tasks.
• Maintain IT application support technical documentation.
• Participate in disaster recovery activities, as required.
• Provide ad-hoc training to fellow support staff and end-users on supported applications.
• Implement, test and monitor required IT application changes, including software releases, in line with our Change Enablement Process.
• Understand and comply with the IT organisation requirements, processes, procedures and policies.
• Perform other duties as assigned by your line manager
• The nature of the role may require working outside of normal business hours including weekends, evenings and public holidays.

Skills

ITIL

Communication

Problem-solving

Stakeholder engagement

Planning & organizing

Supplier management

Willingness to learn

Tools

ServiceNow

JIRA

IVANTI

Job description

LGT Wealth Management UK LLP in London is seeking an Applications Support Analyst on a 12 Month Fixed Term Contract. The role focuses on incident and problem management for IT applications, in line with ITIL practices, with close collaboration across IT and business users.

You will resolve incidents, manage service requests, monitor application performance and contribute to change testing and documentation, with potential weekend/evening work as needed.