Application Support Analyst

Be-IT; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Be-IT is seeking an Applications Support Analyst to join a wealth management technology team on an initial 12-month fixed term contract. You will provide day-to-day support for business-critical applications, acting as the main contact for incidents, service requests and system changes.

Ideal candidates have Figaro support experience within wealth management or financial services, with strong incident management skills and ITIL-aligned processes. Flexible working arrangements are offered.

Qualifications

• Experience supporting Figaro in a production environment.
• Experience in wealth management, private banking, investment management or financial services.
• Strong incident management and troubleshooting capabilities.
• Experience in an ITIL-aligned environment.

Responsibilities

• Provide day-to-day support for business-critical applications.
• Investigate, troubleshoot and resolve incidents, problems and service requests.
• Monitor application availability, performance and overall system health.
• Coordinate with third-party vendors and internal teams to resolve issues.
• Support software releases, upgrades and change implementations.
• Perform application testing and validation activities.
• Maintain support documentation and operational procedures.
• Contribute to continuous improvement initiatives and service enhancements.
• Ensure support activities align with ITIL best practices.

Skills

Figaro platform experience

Incident management

Troubleshooting

Tools

SQL Server Management Studio

Document Management Systems

Data Warehousing

Release management & application testing

Job description

We're working with a highly respected wealth management organisation seeking an Applications Support Analyst to join their technology team on an initial 12-month fixed term contract.

This role offers the opportunity to support business-critical applications used across the organisation's wealth management and investment operations. You'll act as a key point of contact for application incidents, service requests, system enhancements and software releases while working closely with both business stakeholders and third-party vendors.

Who We're Looking For

Our ideal candidate will have experience supporting the Figaro platform within a wealth or investment management environment.

However, we are also keen to speak with:

• Candidates based within commuting distance of Central London with application support experience gained in wealth management, private banking, investment management or financial services environments.
• UK-based remote candidates with strong Figaro support experience.
• Application Support Analysts who have supported front, middle or back-office platforms within wealth management or investment firms.

Key Responsibilities

• Provide day-to-day support for business-critical applications.
• Investigate, troubleshoot and resolve incidents, problems and service requests.
• Monitor application availability, performance and overall system health.
• Coordinate with third-party vendors and internal teams to resolve issues.
• Support software releases, upgrades and change implementations.
• Perform application testing and validation activities.
• Maintain support documentation and operational procedures.
• Contribute to continuous improvement initiatives and service enhancements.
• Ensure support activities align with ITIL best practices.

Priority Skills

• Experience supporting Figaro in a production environment.

Alternatively, we'll consider candidates with:

• Application support experience within wealth management, investment management, private banking or financial services.
• Experience supporting business-critical applications and users.
• Strong incident management and troubleshooting capabilities.
• Experience working within an ITIL-aligned environment.

Experience with any of the following would be advantageous:

• SQL Server Management Studio
• Document Management Systems
• Data Warehousing solutions
• Software release management and application testing

What's on Offer?

• Initial 12-month fixed term contract.
• Opportunity to join a well-established wealth management business.
• Flexible working arrangements.
• Exposure to key business and investment systems.
• Collaborative and supportive technology environment.