Applications Support Specialist (Finance IT)

LGT Group; Greater London; Hybrid; GBP 35,000 - 52,000; Full time

Job summary

LGT Wealth Management UK LLP, with a London head office and several regional offices, is seeking an IT Application Support professional to manage incidents, changes and service requests in a financial services setting. You will liaise with suppliers, maintain documentation and contribute to disaster recovery planning.

The role requires strong communication, attention to detail, and a willingness to learn new technologies while supporting a range of critical applications such as Figaro,

Qualifications

• Experience supporting financial services applications.
• Experience in an ITIL-aligned environment.
• Experience with IT Service Management tools such as Service Now, JIRA or IVANTI.
• Ability to communicate technical information to non-technical stakeholders.
• Willingness to work outside of normal hours as required.

Responsibilities

• Resolve IT application-related incidents, problems, service requests, and tasks in line with ITIL practices.
• Apply maintenance, support and incident management processes to IT applications and investigate issues.
• Provide timely communication to users on incident/request status.
• Liaise with IT suppliers to resolve incidents and problems.
• Diagnose problems and implement resolution/prevention measures.
• Monitor availability, performance and throughput of supported apps.
• Prioritise and schedule support activities and update documentation.
• Participate in disaster recovery activities as required.
• Provide ad-hoc training to staff and end-users on supported applications.
• Implement and test changes, including software releases, per Change Enablement Process.
• Ensure capacity, security and service requirements are considered in changes.

Skills

Communication skills

Interpersonal skills

Attention to detail

Ownership / accountability

Planning and organization

Customer focus

Willingness to learn

Tools

Figaro

Salesforce

SQL Server Management Studio

PlanetPress

INVU Document Management

WhereScape/Data Warehouse

Service Now

JIRA

IVANTI

Job description

LGT Wealth Management UK LLP, with a London head office and several regional offices, is seeking an IT Application Support professional to manage incidents, changes and service requests in a financial services setting. You will liaise with suppliers, maintain documentation and contribute to disaster recovery planning.

The role requires strong communication, attention to detail, and a willingness to learn new technologies while supporting a range of critical applications such as Figaro,