IT Applications Support Specialist – Financial Services

LGT Crestone Wealth Management Limited; Greater London; On-site; GBP 40,000 - 56,000; Full time

Job summary

LGT Wealth Management UK LLP is a London-based firm with offices across the UK, providing tailored wealth management solutions. The role focuses on IT application support, incident management, and working within an ITIL-aligned environment to maintain application performance and user satisfaction.

You will liaise with suppliers, manage releases and changes, and contribute to disaster recovery exercises, while maintaining clear documentation and user communications.

Qualifications

• Strong communication and interpersonal skills to communicate technically to non-technical stakeholders.
• Ability to produce clear written material and documentation for IT applications.
• Experience in ITIL aligned environments and change management processes.
• Experience with IT service management tools (Service Now, JIRA, IVANTI).
• Experience supporting financial services IT applications.

Responsibilities

• Resolve IT application-related incidents, problems, service requests, assignments, and tasks in line with ITIL practices.
• Apply software release management techniques and perform application testing as required.
• Liaise with IT suppliers to resolve incidents and problems promptly and professionally.
• Provide timely communication to users on status of incidents and requests.
• Maintain technical documentation for IT applications and participate in disaster recovery activities.

Skills

Communication skills

Incident management

Problem solving

Ownership

Stakeholder engagement

Tools

Figaro

Salesforce

SQL Server Management Studio

PlanetPress

INVU Document Management

WhereScape/Data Warehouse

Job description

LGT Wealth Management UK LLP is a London-based firm with offices across the UK, providing tailored wealth management solutions. The role focuses on IT application support, incident management, and working within an ITIL-aligned environment to maintain application performance and user satisfaction.

You will liaise with suppliers, manage releases and changes, and contribute to disaster recovery exercises, while maintaining clear documentation and user communications.