Finance Professional

Colbern Limited; Copythorne; On-site; GBP 17,000 - 19,000; Full time

Job summary

Colbern Limited is seeking an experienced Revenues Assistant in Deeside on a contract basis. The role covers administration, maintenance and support for Revenues applications, and provides technical support to the Revenues service.

You will handle routine customer enquiries, process amendments to accounts using the computerised database system, and contribute to reporting and documentation. This position forms part of the Revenues front line team and requires accuracy and confidentiality.

Qualifications

• Experience as Revenues Assistant and strong administrative skills.
• Ability to handle routine customer enquiries and amendments to accounts.
• Familiarity with computerised database systems and reporting.

Responsibilities

• Reference and index documents; convert mail to electronic files and maintain quality control.
• Process direct debits for council tax and business rates; manage direct debit changes.
• Prepare and verify basic transactional changes to liabilities for timely billing.
• Monitor payments and allocate to the correct accounting year.
• Provide initial customer guidance by phone and in writing on straightforward queries.
• Create and improve Revenues system documentation and reports.
• Liaise with IT and software suppliers; log calls and maintain bulletins.
• Assist testing of system releases and draft user guidance notes.
• Collate regular and ad hoc statistics and performance information for management.

Job description

Revenues Assistant

Deeside

Contract

£13.26 per hour

Our client is looking for an experienced Revenues Assistant. Administration, maintenance and supporting the development of all Revenues applications, including providing technical support to the wider Revenues service, collating financial and performance related information for the service.

The role also forms part of the Revenues front line team with an emphasis on dealing with routine enquiry from customers, making routine amendments to customer accounts using computerised database systems.

Principal Accountabilities

• Reference and index documents using the document management system to convert all incoming mail to electronic files. Adhere to and maintain quality control procedures to ensure consistency and accuracy. Maintain confidentiality when handling customers� private information.
• Processing direct debits for council tax and business rates including setting up new direct debits, amending or cancelling existing instructions and dealing with unpaid directs in line with the Banks Automated Clearing Service (BACS) guidance.
• To prepare and verify basic transactional changes to Council Tax and Business Rates liability in order to ensure timely and accurate billing.
• Monitoring and allocating payments received to the appropriate accounting year to ensure payments are allocated to the correct balance.
• Customer contact provide initial guidance to customers over the telephone and via written communication on straight forward, non-contentious, queries.
• Create, maintain and improve all Revenues and Benefit system documentation.
• Liaise with front line service areas and software suppliers to identify and resolve issues both hardware and software, logging calls and providing information as appropriate and maintaining a register of all bulletins and guidance received.
• Develop and produce user defined ad hoc reports and schedule and run system reports, manipulating the output into usable and presentable formats.
• Responsible for running Revenues & Benefits system print jobs and liaising with Corporate IT to facilitate the timely production and printing of system generated documentation.
• Supporting the testing of system releases, identifying and resolving straight forward system problems and leading on the production of first drafts of user guidance notes.
• Collation of regular and ad hoc statistical and performance information and the production of reports to enable management to monitor the performance of the Revenues service.
• Maintaining, updating and creating documents, databases, spreadsheets and system functionality that supports and improves the service.
• Undertake regular reconciliations in respect of council tax and business rates liaising with relevant officers within Revenues & Benefits, Corporate Finance and other departments as appropriate to identify and correct anomalies, ensuring that all systems reconcile and documenting in full where tolerable discrepancies exist.

Colbern Limited along with our clients are an equal opportunities employer