Finance IT End User Support Engineer

NineTech; Greater London; On-site; GBP 34,000 - 52,000; Full time

Job summary

NineTech in Central London seeks an End User Support Engineer to deliver frontline desktop and device support for finance professionals, including traders and bankers, in a fast-paced environment.

You will resolve incidents across Windows 11, iOS devices, Microsoft 365, VPNs and collaboration tools, using ServiceNow and Intune for device and ticket management, with a strong customer-first mindset.

Qualifications

• 3+ years in end-user or desktop support.
• Strong troubleshooting across Windows 11 and Apple devices.
• Experience with Microsoft 365 suite and Exchange Online.

Responsibilities

• Deliver 1st and 2nd line desktop and end-user support across Windows and iOS devices.
• Support Traders, Bankers and Wealth Managers, resolving incidents and service requests promptly.
• Manage corporate iOS devices and BYOD configurations and device management.
• Troubleshoot Windows endpoints, mobile devices, connectivity and VPN issues.
• Support Microsoft 365, Outlook, OneDrive, Exchange Online, Teams and collaboration tools.
• Provide 1st line support for meeting room tech and audiovisual equipment.
• Assist IT projects involving Windows and iOS endpoints with on-time delivery.
• Use Riverbed insights to proactively identify issues and improvements.
• Utilise ServiceNow to manage incidents and maintain records.
• Provide guidance and training on devices and Windows configurations.

Skills

End-user support

Windows 11

iOS devices

Microsoft 365

VPN connectivity

Customer service

Communication

Organisational skills

Tools

Riverbed

Microsoft Intune

ServiceNow

Job description

NineTech in Central London seeks an End User Support Engineer to deliver frontline desktop and device support for finance professionals, including traders and bankers, in a fast-paced environment.

You will resolve incidents across Windows 11, iOS devices, Microsoft 365, VPNs and collaboration tools, using ServiceNow and Intune for device and ticket management, with a strong customer-first mindset.