Finance & Insurance Sales Lead — Elevate Customer Experience

Group 1 Automotive; Ellesmere Port; On-site; GBP 52,000 - 74,000; Full time

Benefits offered by this job

33 days annual leave

Pension scheme

Cycle-to-work scheme

Healthcare access

Volunteer day

Share purchase plan

Training & development

Flexible working

Job summary

Group 1 Automotive Cheshire Oaks is seeking a Transaction Manager to lead a team of sales executives, driving finance and insurance sales while delivering exceptional customer experiences.

You will supervise the end-to-end sales process, develop strategies to increase profitability, and ensure regulatory compliance. A customer-centric approach and strong leadership will be essential to success in this role.

Qualifications

• Solid experience in offering finance and insurance solutions to customers, with FCA compliance and regulations.
• Proven expertise in supervising and managing the end-to-end sales process.
• Ability to deliver outstanding customer experiences with energy, enthusiasm and professionalism.
• Adaptable approach to tailoring finance packages that meet individual customer needs.
• Demonstrated success in meeting deadlines and achieving targets, supported by excellent communication and interpersonal skills.
• Highly organised and the ability to multitask effectively, ensuring efficiency and attention to detail.
• Must hold a valid UK driving licence.

Responsibilities

• Drive the sale of finance and insurance products to customers, with weekly monitoring of penetration rates
• Identify opportunities to increase profitability through upselling finance & insurance products
• Assist in the development of sales strategies to increase sales revenue, customer retention, and overall business performance
• Ensure full compliance with regulatory and sales processes, prioritising fair treatment of all customers
• Collaborate with Sales Executives to uphold high standards of customer satisfaction and operational excellence
• Deliver exceptional customer service, fostering loyalty and generating referrals
• Maintain organised administration and uphold housekeeping standards for a professional work environment

Skills

Finance & Insurance

FCA compliance

Team supervision

Customer experience

Multitasking

UK driving licence

Job description

Group 1 Automotive Cheshire Oaks is seeking a Transaction Manager to lead a team of sales executives, driving finance and insurance sales while delivering exceptional customer experiences.

You will supervise the end-to-end sales process, develop strategies to increase profitability, and ensure regulatory compliance. A customer-centric approach and strong leadership will be essential to success in this role.