Automotive Sales Manager Lead & Elevate Customer Experience

Time Appointments Ltd; Norwich; On-site; GBP 42,000 - 70,000; Full time

Benefits offered by this job

Life Insurance

Company Car

In-House Life Coach and Wellbeing

Salary Sacrifice Pension Scheme

Enhanced Maternity and Paternity Leave

Cycle to Work Scheme

Exclusive Employee Discounts and Benef

Job summary

Time Appointments Ltd is seeking an experienced Sales Manager in the UK to own the customer journey from enquiry to vehicle handover and lead a customer-focused sales team. Reporting to the General Manager, you will drive day-to-day sales operations, service standards, and commercial performance.

This hands-on leadership role emphasizes people development, delivering results, and maintaining high operational standards within a busy automotive retail environment.

Qualifications

• Proven experience in automotive sales management.
• Excellent organisational and operational abilities.
• Strong communication and relationship-building skills.
• Commercially focused, results-driven approach.
• Genuine interest in the automotive sector and its development.
• Must hold a Full UK driving licence.

Responsibilities

• Lead, motivate, and develop a high-performing retail sales team.
• Take an active role in the customer journey and set high standards for customer engagement.
• Develop and implement sales strategies to maximise opportunities and achieve targets.
• Coach and mentor team members to improve performance.
• Monitor KPIs and performance data, identifying opportunities for improvement.
• Work closely with other departments to ensure a smooth process from vehicle preparation through to handover and aftercare.
• Maintain high standards of customer satisfaction and operational efficiency.

Skills

Leadership

People Development

Customer Journey

Sales Management

Automotive Industry

Communication

Relationship Building

Full UK Driving Licence

Job description

Time Appointments Ltd is seeking an experienced Sales Manager in the UK to own the customer journey from enquiry to vehicle handover and lead a customer-focused sales team. Reporting to the General Manager, you will drive day-to-day sales operations, service standards, and commercial performance.

This hands-on leadership role emphasizes people development, delivering results, and maintaining high operational standards within a busy automotive retail environment.