Finance Helpdesk Administrator - Hybrid Glasgow

Cornerstone; Glasgow; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Joint-contribution pension (6% – 12%)

Enhanced maternity & family leave

Life assurance

HolidayPlus

Virtual GP & EAP plus discounts

Retail & leisure discounts

Job summary

SGN is seeking a Helpdesk Administrator in Glasgow to join the Business Services (BSC) team. You will resolve routine financial, HR and procurement queries, manage training records in the LMS, and support service delivery across customer groups.

The role involves hybrid working and contributing to continuous improvement and customer satisfaction. You will handle inquiries, support finance-related processes, and coordinate learning activities, ensuring compliance with SLAs and records management.

Qualifications

• Experience in a finance related customer service enrolment with knowledge of finance policies and processes.
• Technical training to ensure timely training delivery and up-to-date records.
• Good understanding of Business Service Centre (BSC) operations and end-to-end finance processes and SLAs.
• Data-driven mindset with high attention to detail and strict adherence to policies.
• Ability to work in a team with focus on customer satisfaction and service quality.
• Experience in reporting and data analysis using LMS; strong IT and administrative skills.

Responsibilities

• Manage incoming queries from customers, suppliers, and affiliates via phone, email and online channels relating to training, enquiries and cancellations.
• Provide guidance on employee finance-related queries, resolve issues and escalate complex cases.
• Support users on finance self-service transactions and document inquiries and resolutions.
• Escalate complex queries to Service Management Team Lead and keep customers informed.
• Act as primary contact for customers to raise issues and discuss service quality concerns.
• Conduct customer satisfaction surveys and collect data to support expedient resolutions.
• Coordinate learning with internal trainers and external providers; maintain LMS records and spend process.
• Support root-cause analysis to prevent recurring issues and drive improvements.

Skills

Finance customer service

Technical training

BSC operations knowledge

Data-driven mindset

Team collaboration

Reporting & Data Analysis

IT & administration

Tools

LMS

Job description

SGN is seeking a Helpdesk Administrator in Glasgow to join the Business Services (BSC) team. You will resolve routine financial, HR and procurement queries, manage training records in the LMS, and support service delivery across customer groups.

The role involves hybrid working and contributing to continuous improvement and customer satisfaction. You will handle inquiries, support finance-related processes, and coordinate learning activities, ensuring compliance with SLAs and records management.