Customer Services Manager – Asset Finance

CBC Recruitment Solutions; Greater London; Hybrid; GBP 45,000 - 50,000; Full time

Job summary

CBC Recruitment Solutions partners with an asset finance business in London to recruit a Customer Services Manager. The role is hybrid and focuses on shaping the customer services offering, driving process improvements and supporting the payout team during peak periods.

You will lead and develop the team, manage customer enquiries, oversee in-life processes, handle complaints, and collaborate cross-functionally to enhance the customer journey.

Responsibilities

• Lead and inspire your team to become company brand ambassadors, ensuring every service interaction embodies core values.
• Respond promptly to customer enquiries, ensuring every interaction results in a positive outcome and further enhances the customer’s experience with us.
• Oversee all in-life processes, including settlement requests, reschedules, account queries, refunds, and cash reconciliations.
• Collaborate with the wider team to handle customer complaints efficiently, turning negative experiences into positive ones through collective problem-solving.
• Set and uphold high team standards by leading through example, facilitating team development and ongoing training to ensure continuous improvement in customer service skills and overall team performance.
• Build strong relationships with all internal teams to assist with in-life requests and customer queries, enabling effective cross-collaboration.
• Drive innovation in customer engagement, leveraging technology, data insights and customer feedback to enhance the customer journey.

Job description

Customer Services Manager– Asset Finance

London – hybrid working

Salary to £45,000 to £50,000 plus bonus and benefits

Our client is a fast-expanding,substantially backed asset finance business specialising in the provision of a range of funding options into the UK SME and mid-corporate sectors.

As they continue to execute their plan for ambitious growth they are keen to appoint an experienced Customer Services Manager to help build and shape their Customer Services offering. The successful candidate will be expected to help with system changes and process improvements and assist the Payout team during busy periods.

You will;

• Lead and inspire your team to become company brand ambassadors, ensuring every service interaction embodies core values.
• Respond promptly to customer enquiries, ensuring every interaction results in a positive outcome and further enhances the customer’s experience with us.
• Oversee all in-life processes, including settlement requests, reschedules, account queries, refunds, and cash reconciliations.
• Collaborate with the wider team to handle customer complaints efficiently, turning negative experiences into positive ones through collective problem-solving.
• Set and uphold high team standards by leading through example, facilitating team development and ongoing training to ensure continuous improvement in customer service skills and overall team performance.
• Build strong relationships with all internal teams to assist with in-life requests and customer queries, enabling effective cross-collaboration.
• Drive innovation in customer engagement, leveraging technology, data insights and customer feedback to enhance the customer journey.

This is a fantastic opportunity for someone who is looking for their next step up –