Finance Credit Controller

JR United Kingdom; Uxbridge; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a detail-oriented Credit Controller to ensure timely invoice collection and maintain strong relationships with clients. This role involves reconciling accounts, managing complex queries, and supporting senior management with financial updates. The ideal candidate will thrive in a dynamic environment, demonstrating excellent communication skills and a commitment to customer service. Join a team that values integrity and professionalism, where your contributions will directly impact the financial operations and success of the organization.

Qualifications

• Proven experience in credit control and accounts receivable.
• Strong reconciliation skills between bank and sales ledger.

Responsibilities

• Ensure timely collection of invoices and resolve queries.
• Maintain relationships with customers and stakeholders.

Skills

Reconciliation skills

Intermediate Excel

Communication skills

Credit control experience

Customer relationship management

Education

Relevant financial qualifications

Tools

Excel

Job description

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The Resident Finance Credit Controller reports to the Sales Ledger Resident Finance Manager. The position holder is responsible for ensuring invoices are collected within the agreed payment terms; the production of accurate and timely reconciliations and dealing with invoice queries - some of which are of a complex nature.

There is also a requirement to fulfil other ad hoc day-to-day duties in order to ensure effective, efficient and accurate financial operations, whilst complying with company policies and procedures to ensure that a high level of customer service is upheld at all times.

Accountabilities:

• Reconciliation of Resident’s Sales ledger accounts and Housing associations.
• Collating and banking all Residents Finance cheques.
• Resolve unallocated cash balances on a timely basis.
• Receiving calls from sites/ LA helping resolve queries.
• Journaling monies from old Fox IP accounts to Foundry accounts.
• Requesting evidence of mileage after we have invoiced.
• Communicating the queries with the BUFC’s and updating it in the ‘List to be resolved’
• Production of an updated analysis of overdue debt.
• Chasing invoices by phone or email to reduce the debtor balances and debtor days.
• Setting up new Standing order and renewing the existing ones annually/when necessary.
• Reducing the number of customers who are paying by cheques and encouraging them to set up S/O or to pay by BACS.
• Resolving invoice and billings queries and referring internally, as required, for timely resolution.
• Sending out communication to customers as per the Business needs.
• To understand and apply GDPR when dealing with customers and data recording/storage.
• Assisting with internal and external audit requirements as instructed.
• The position holder will be expected to build and maintaining good relationships with customers by understanding their operations and determining how best to ensure payment terms are met.
• Supporting Senior Management with query/invoice/payment updates.
• Building relationships with internal and external stakeholders.
• To ensure monthly cash and overdue debt KPIs are achieved.

Personal Characteristics

• Personally, aligned with our core values and beliefs; care, honesty, open, driven and committed.
• The ability to cope with deadlines and prioritise work demands whilst remaining professional and focused.
• Organised and methodical.
• Adaptable to change in a fast-paced dynamic environment.
• Excellent communication skills and an ability to liaise appropriately with stakeholders and customers at all levels including cross function Department Managers.
• A team player with a collegiate attitude and willingness to help others and go beyond their formal role.

Experience and Skills Required:

• Proven experience and knowledge of the processes of allocations.
• Reconciliation skills between Bank, Sales Ledger and understanding of when accounts have been allocated incorrectly and how to resolve them.
• Intermediate Excel experience (Pivot table, Formulas, V-Look up, Conditional formatting).
• Demonstrable capabilities to produce accurate and timely reconciliations of debtor and sales ledger accounts.
• Previous experience of dealing with complex ledgers.
• Excellent communication skills and record of accomplishment of building strong relationships with customers.

Experience and Skills Desirable

• Credit control experience with NHS/Public sector.
• Minimum five years Credit control/Accounts Receivable experience

The job description is subject to change as the role evolves.