Finance Billing Coordinator

Hft; West of England; Hybrid; GBP 29,000 - 36,000; Full time

Job summary

Hft in Bristol is seeking a Finance Billing Coordinator to ensure Housing income is billed accurately, issued on time and collected efficiently. You will work closely with Finance and Operations and external stakeholders such as Local Authorities and funders, handling queries and month-end activities.

This full-time, hybrid role requires strong attention to detail, experience in invoicing, and the ability to manage multiple deadlines.

Qualifications

• Experience in a finance, billing, accounts receivable or finance administration environment.
• Strong Excel and Microsoft Office skills.
• Able to manage deadlines and queries from internal and external stakeholders.
• AAT or finance qualification advantageous.

Responsibilities

• Coordinate Housing billing processes and issue invoices on time.
• Prepare invoices and credit notes.
• Process changes to customer and tenancy information.
• Submit invoices to Local Authorities, funders and other customers.
• Resolve disputed or unpaid invoices and follow up.
• Support month-end income activities and reconciliations.
• Maintain clear audit trails and provide documentation for reports.

Skills

Finance billing

Accounts receivable

Excel

Attention to detail

Stakeholder management

Time management

Communication

Education

AAT qualification

Tools

Finance systems

Billing platforms

Online portals

Job description

Are you an organised and detail-focused finance professional who enjoys solving problems and making sure things are done accurately and on time?

We’re looking for a Finance Billing Coordinator to join our Finance team and play an important role in ensuring Hft’s income is billed accurately, submitted on time and collected efficiently.

The role has a particular focus on Housing billing, while also providing wider support to our Management Accounting team with billing queries, income processes and month-end activities.

You’ll work closely with colleagues across Finance and Operations, as well as external stakeholders including Local Authorities, funders and families. You’ll need to be confident managing regular deadlines, investigating discrepancies and resolving billing issues, while maintaining excellent attention to detail.

This is a great opportunity for someone with experience in finance, billing, accounts receivable or finance administration who wants to develop their skills within a supportive and collaborative Finance team.

What you’ll be doing

You’ll take responsibility for a range of billing and income activities, including:

• Coordinating regular Housing billing processes and ensuring invoices are accurate, complete and issued on time.
• Preparing and processing invoices and credit notes.
• Processing changes to customer and tenancy information and billing requirements.
• Submitting invoices to Local Authorities, funders and other customers through relevant systems and portals.
• Monitoring rejected, disputed and unpaid invoices and following up to ensure issues are resolved.
• Responding to billing and income queries from Finance, Operations and external stakeholders.
• Investigating discrepancies, missing information and changes to care or housing arrangements.
• Supporting the Management Accounting team with month-end income activities, including Housing income accruals and deferrals.
• Completing relevant reconciliations and financial checks.
• Providing information and supporting documentation for financial reporting and audit.
• Maintaining accurate records and a clear audit trail.
• Identifying opportunities to improve billing processes, systems and ways of working.
• Providing wider support to the Finance team during busy periods.

What you’ll bring

We're looking for someone who is:

• Experienced in a finance, billing, accounts receivable or finance administration environment.
• Comfortable processing invoices, credit notes and other financial transactions.
• Confident dealing with queries and working with both internal and external stakeholders.
• Highly organised, with strong attention to detail and the ability to manage competing priorities.
• Confident using Microsoft Excel and standard Microsoft Office applications.
• Comfortable investigating discrepancies and taking ownership of resolving problems.
• A clear and professional communicator.
• Able to work independently while also being a collaborative member of the wider team.
• Committed to accuracy, financial controls and meeting deadlines.

Experience of working with Local Authorities, funders, Housing or care-related billing would be desirable, as would experience using finance systems, billing platforms or online portals. An AAT or relevant finance qualification would also be advantageous.

Why join Hft?

At Hft, our mission is simple: the best life possible.

We believe people with learning disabilities should be able to live within their communities, with all the choice and support they need to live the best life possible.

As part of our Finance team, you’ll play an important role behind the scenes, helping ensure our services have the financial support they need to make this happen.

We’re looking for someone who shares our commitment to getting things right, working collaboratively and continually looking for better ways of doing things.

Working arrangements

This is a full-time, permanent hybrid role based in Bristol.

You will be required to work from our Bristol office at least one day each week, with the remainder of your working week carried out from home.

Please ensure you are able to meet this minimum weekly office attendance requirement before applying.