Final Mile Territory Manager

Hermes; Watford; On-site; GBP 42,000 - 54,000; Full time

Job summary

Hermes is hiring a Final Mile Territory Manager in Watford. You will lead delivery units, oversee daily performance, and resolve issues in real time using digital tools to keep parcels moving safely and on time.

You will motivate couriers, build relationships with partners, and drive cost-conscious performance improvements across operations. A current UK driving licence and experience in fast-paced logistics help you succeed.

Qualifications

• Current UK Driving Licence (preferred but not essential for a single Delivery Unit).
• Experience in customer-focused, fast-paced operations.
• Strong planning and organisational skills.

Responsibilities

• Own service and performance across the Delivery Unit(s).
• Ensure on-time parcel flow and courier coverage.
• Analyse digital dashboards and Service Tracker to identify risks.
• Build relationships with EBPs, couriers, support teams, and internal stakeholders.
• Lead budget management with a focus on cost leadership and efficiency.
• Drive continuous improvement and proactive planning across operations.

Skills

Analytical mindset

Effective communication

Team empowerment

Stakeholder management

Job description

We're Hiring! Final Mile Territory Manager Watford

Location: Watford
Shift Pattern: 5/7

Ready to Lead, Inspire, and Keep the Final Mile Moving?

If you thrive in fast-paced environments, love problem solving on the move, and want to make a real impact on parcel delivery across your region, this is your moment. Step into a role where no two days are the same, where your leadership keeps millions of parcels moving safely, efficiently, and on time.

About the Role

As a Final Mile Territory Manager, you'll be the driving force behind service excellence across multiple Delivery Units or one high-volume Super Unit. You'll oversee daily performance, act quickly to resolve issues using real-time digital tools, motivate and engage a network of couriers, and build strong relationships with Evri Business Partners, the local community, and key internal teams.

This is a role for someone who loves ownership, thrives on accountability, and brings energy and resilience to every challenge. Your decisions will shape courier experience, customer satisfaction, operational efficiency, and site safety - every single day.

Responsibilities as a Final Mile Territory Manager

• Own service, cost, and performance across your Delivery Unit(s)
• Ensure consistent, compliant, on-time parcel flow and courier coverage
• Analyse digital dashboards and Service Tracker to identify and resolve risks
• Build strong relationships with EBPs, couriers, support teams, and unions
• Lead budget management with a focus on cost leadership and efficiency
• Drive continuous improvement and proactive planning across all operations

To Be Successful in This Role You Will Require the Following…

Qualifications:

• Current UK Driving Licence (preferable but not essential on standalone single Delivery Unit)

Knowledge & Experience:

• Knowledge of the self-employed courier model
• Previous experience working in a customer-focused industry within a fast-paced operational role
• Strong planning and organisational experience

Technical & People Skills:

• Analytical mindset with the ability to prioritise effectively
• Ability to empower teams with appropriate oversight and support recruitment/interview activity when required
• Strong communicator across a dispersed workforce
• IT proficient, including experience with digital dashboards

Interested? Here’s What You’ll Need to Succeed

• A strong analytical mindset with the ability to prioritise effectively
• Experience managing operational performance in a fast-paced environment
• Excellent communication skills across dispersed or remote teams
• Ability to motivate, influence, and engage multiple stakeholders
• Confident using digital dashboards, apps, and operational tools
• Solid organisational and planning skills - especially when working across multiple sites

If you're motivated by building, shaping and delivering growth in a fast-moving commercial logistics environment, we'd like to hear from you.