Courier Service Specialist

Evri; Basingstoke; Hybrid; GBP 42,000 - 62,000; Full time

Job summary

Evri is seeking a Final Mile Territory Manager to lead service excellence across multiple Delivery Units. You will oversee daily performance, resolve issues with real-time tools, and motivate couriers while building strong relationships with Evri Business Partners and internal teams.

This role emphasizes ownership, accountability, and resilience, shaping courier experience, customer satisfaction, and site safety every day.

Qualifications

• Strong analytical mindset with ability to prioritise effectively.
• Experience managing operational performance in a fast-paced environment.
• Excellent communication skills across dispersed or remote teams.
• Ability to motivate, influence and engage multiple stakeholders.

Responsibilities

• Own service, cost and performance across your Delivery Unit(s)
• Ensure consistent, on-time parcel flow and courier coverage
• Analyse dashboards to identify and resolve risks
• Build relationships with EBPs, couriers, support teams and unions
• Lead budget management with focus on cost leadership and efficiency
• Drive continuous improvement and proactive planning across operations

Skills

Analytical mindset

Operational performance

Communication skills

Stakeholder management

Digital dashboards

Organisational planning

Tools

Service Tracker

Operational tools

Job description

Ready to Lead, Inspire, and Keep the Final Mile Moving?

If you thrive in fast‑paced environments, love problem‑solving on the move, and want to make a real impact on parcel delivery across your region, this is your moment. Step into a role where no two days are the same, where your leadership keeps millions of parcels moving safely, efficiently and on time.

About The Role

As a Final Mile Territory Manager, you’ll be the driving force behind service excellence across multiple Delivery Units or one high‑volume Super Unit. You’ll oversee daily performance, act quickly to resolve issues using real‑time digital tools, motivate and engage a network of couriers, and build strong relationships with Evri Business Partners, the local community and key internal teams.

This is a role for someone who loves ownership, thrives on accountability, and brings energy and resilience to every challenge. Your decisions will shape courier experience, customer satisfaction, operational efficiency and site safety — every single day.

Responsibilities

• Own service, cost and performance across your Delivery Unit(s)
• Ensure consistent, compliant, on-time parcel flow and courier coverage
• Analyse digital dashboards and Service Tracker to identify and resolve risks
• Build strong relationships with EBPs, couriers, support teams and unions
• Lead budget management with a focus on cost leadership and efficiency
• Drive continuous improvement and proactive planning across all operations

Interested? Here’s What You’ll Need to Succeed

• A strong analytical mindset with the ability to prioritise effectively
• Experience managing operational performance in a fast‑paced environment
• Excellent communication skills across dispersed or remote teams
• Ability to motivate, influence and engage multiple stakeholders
• Confident using digital dashboards, apps and operational tools
• Solid organisational and planning skills — especially when working across multiple sites

At Evri, we know we only grow if our people do too. That’s why we’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK, remove barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.

We are Evri. Where everyone is welcome

We’re excited for the future. Let’s deliver it together.