Final Mile Territory Lead: Drive Delivery Excellence

Evri; Milton Keynes; On-site; GBP 55,000 - 75,000; Full time

Job summary

Evri Group is seeking a Final Mile Territory Manager for Milton Keynes to lead service performance and cost across a high-volume Delivery Unit. You will resolve issues with real-time digital tools, motivate couriers, and build strong internal and external relationships to ensure safe, efficient parcel delivery.

The role requires ownership mindset, accountability, and resilience to shape courier experience, customer satisfaction, and site safety every day.

Qualifications

• Current UK Driving Licence (preferred but not essential for a standalone Delivery Unit).
• Knowledge of the self-employed courier model.
• Experience in a customer-focused, fast-paced operational role.
• Strong planning and organisational skills.
• Analytical thinker who can prioritise effectively.
• Ability to empower teams and oversee recruitment where needed.
• Excellent communication across dispersed or remote teams.
• Proficiency with digital dashboards and operational tools.

Responsibilities

• Own service, cost, and performance across your Delivery Unit(s).
• Ensure on-time parcel flow and courier coverage with compliance.
• Analyse digital dashboards and Service Tracker to identify and resolve risks.
• Build relationships with EBPs, couriers, support teams, and unions.
• Lead budget management focused on cost leadership and efficiency.
• Drive continuous improvement and proactive planning across operations.

Skills

UK Driving Licence

Analytical mindset

Prioritisation

Strong communication

Remote teams communication

IT dashboards

People leadership

Stakeholder engagement

Budget awareness

Job description

Evri Group is seeking a Final Mile Territory Manager for Milton Keynes to lead service performance and cost across a high-volume Delivery Unit. You will resolve issues with real-time digital tools, motivate couriers, and build strong internal and external relationships to ensure safe, efficient parcel delivery.

The role requires ownership mindset, accountability, and resilience to shape courier experience, customer satisfaction, and site safety every day.