File Handler Litigated Credit Hire

Davies; Bolton; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the claims management sector is seeking a Litigated Credit Hire Specialist. This role involves investigating credit hire claims, managing a caseload under supervision, and requires strong negotiation and communication skills. The position offers hybrid working and various benefits, making it an excellent opportunity for career growth.

Benefits

25 days holiday per year

Hybrid working

Simply Health Care Cash Plan

Pension Contribution: 5% Employee / 3% Employer

Qualifications

• Experience in litigation and managing Credit Hire files.
• Handling own caseload is essential.
• Excellent communication and negotiation skills.

Responsibilities

• Manage a caseload of DA credit hire & injury files.
• Review and analyze files per client guidelines.
• Negotiate with third-party solicitors.

Skills

Communication

Negotiation

Decision-making

IT skills

Planning

Education

At least 5 GCSEs or equivalent

Degree / LPC preferred

Tools

Case Management Systems

Word

Outlook

Job description

File Handler Litigated Credit Hire

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Bolton

Description

As a Litigated Credit Hire Specialist at Keoghs, you'll be part of a team dedicated to advocating for clients in high-stakes credit hire cases.

This role offers an excellent opportunity to investigate Litigated Credit Hire claims. The File Handler's responsibility is to investigate claims submitted from specific opponents, with claims valued up to £25,000.

This is a fantastic opportunity to join an incredible team and gain experience in investigating credit hire claims, aiming to successfully challenge the claims.

Benefits

• 25 days holiday per year, increasing with service (option to buy & sell 3 days)
• Hybrid working – only 1 day in the office per week
• Simply Health Care Cash Plan
• Pension Contribution: 5% Employee / 3% Employer

Key Accountabilities

The role involves managing a caseload of DA credit hire & injury files under the supervision of the Team Leader. Instructions are received at litigation stage, requiring full knowledge of handling RTA claims through to court resolution.

Main responsibilities include:

• Reviewing and analyzing files throughout the case in accordance with client guidelines
• Developing and maintaining client relationships
• Formulating initial strategies for approval
• Conducting legal research
• Negotiating with third-party solicitors
• Liaising with insured parties and insurers
• Carrying out actions as per task lists within the Case Management System
• Completing management information processes accurately
• Processing bills
• Maintaining files within ISO 9001 guidelines
• Ensuring compliance with SRA Standards & Regulations
• Adhering to Keoghs Values
• Working in a target-driven environment

The role also requires understanding of court processes, including:

• Drafting defenses
• Completing direction questionnaires
• Managing disclosure and evidence exchange
• Completing pre-trial checklists
• Instructing Counsel
• Drafting CPR Part 18 and Part 35 questions
• Drafting Counter schedules

Working Hours

35 hours per week, Monday to Friday, 9am to 5pm, with 1-hour lunch break.

Experience, Skills, and Qualifications

Essential:

• Experience in litigation and managing Credit Hire files with evidence of handling own caseload
• At least 5 GCSEs or equivalent; degree / LPC preferred
• Initiative, planning, and prioritization skills
• Excellent communication and negotiation skills
• Ability to follow processes and demonstrate tact and sensitivity
• Decision-making skills and ability to work under pressure
• Good IT skills, including Word, Outlook, and experience with Case Management Systems

Desirable:

• Experience handling PI claims

Values

Our culture focuses on sustainability and success for our people and clients. Our five core values are:

• We are connected
• We are dynamic
• We are innovative
• We succeed together