DA Litigated File Handler

Davies; Bolton; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the insurance sector is seeking a DA Litigated File Handler to manage a caseload of suspected fraud cases. The role involves collaboration with legal teams, strategic case management, and adherence to client guidelines. Candidates should possess strong analytical and communication skills, along with experience in civil litigation. The position offers a supportive work environment with flexible working options and comprehensive benefits.

Benefits

Davies Incentive Plan

25 days holiday

Family private medical insurance

Health cash plan

Wellbeing and legal support

Death in Service

Critical Illness Cover

Income Protection

Pension contribution

Employee Resource Groups

Qualifications

• Experience in civil litigation claims handling or as a qualified legal professional.
• Understanding of insurance litigation practices and principles.

Responsibilities

• Manage fraud cases from litigation through to resolution.
• Review and analyze evidence throughout the case.

Skills

Analytical Skills

Communication Skills

Problem-Solving Skills

Education

ILEX

LPC

Tools

Time Recording Systems

Billing Systems

Job description

DA Litigated File Handler

Application Deadline: 29 May 2025

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Bolton

Description

The DA Litigated File Handler role involves working within a team of fraud specialists and legal support staff. The DA Litigated Fee File Handler will manage a caseload of Litigated RTA suspected fraud cases under Delegated Authority on behalf of various insurance clients.

The File Handler will collaborate closely with the Team Leader and Lead Lawyer to achieve optimal results in a commercially sound manner. The role requires following defined processes and applying a forensic and analytical approach to evidence. A strong commercial awareness regarding fixed fee work is essential. Decisiveness within set timeframes, aligned with case strategy and client interests, is a key aspect of this role.

The role also involves strategic foresight to ensure all litigation opportunities are maximized, contributing to shaping the future of the counter-fraud arena.

The caseload includes various suspected fraudulent insurance claims such as:

• Bogus Passenger
• Staged/Contrived
• Fraudulent Exaggeration
• Induced accidents
• Low Speed Impact
• Late Notification Claims
• Credit Hire Fraud
• Organised Crime (Fraud Rings)

Key Responsibilities

The File Handler will manage fraud cases from litigation through to resolution, including:

Strategic Excellence

• Reviewing and analyzing evidence throughout the case
• Setting case strategy in accordance with internal and client guidelines
• Following all process stages
• Identifying litigation opportunities and complex cases
• Recognizing client trends and opportunities to enhance client relationships

Client Excellence

• Managing files according to client guidelines
• Maximizing client satisfaction
• Completing all MI accurately and promptly
• Meeting client and internal KPIs

Technical Excellence

• Coordinating investigations and case strategies
• Meeting procedural deadlines
• Achieving favorable litigation outcomes, including advocacy when appropriate
• Proactively managing investigations and case strategy
• Delegating tasks effectively
• Maintaining case management systems accurately
• Adhering to file management policies and SRA standards

Financial Excellence

• Working efficiently within fixed fee arrangements
• Maintaining profitability and achieving financial targets
• Ensuring timely billing

Cultural Excellence

Adhere to company values.

Working Hours

35 hours per week, Monday to Friday, 9am – 5pm, with 1 unpaid hour for lunch.

Location

Primary location is Parklands, Bolton office. We support flexible working with at least 1 day in the office per week.

Skills, Knowledge and Expertise

• Experience in civil litigation claims handling or as a qualified legal professional (ILEX, LPC, etc.)
• Experience with RTA pre-litigated and litigated caseloads
• Understanding of insurance litigation practices and principles
• Knowledge of litigation processes, CPR, protocols, and portals
• Good advocacy and client care skills
• Strong analytical, listening, verbal, and written communication skills
• Ability to prioritize, meet deadlines, and work under pressure
• Problem-solving skills
• Excellent IT skills
• Experience with time recording and billing systems

Benefits

• Davies Incentive Plan
• 25 days holiday, increasing with service (option to buy/sell 3 days)
• Family private medical insurance (Bupa)
• Health cash plan
• Wellbeing and legal support via WeCare
• Death in Service, Critical Illness Cover, Income Protection
• pension contribution (5% employee / 3% employer)
• Employee Resource Groups, Volunteering, Cycle to Work, Tech Scheme, Season Ticket Loan, Gym Flex, discounts and memberships

*Post-probation benefits apply.