Field Support Technician

Grosvenor Casinos; Cardiff; On-site; GBP 28,000 - 38,000; Full time

Job summary

Grosvenor Casinos is seeking a Field Support Technician to service gaming products across our nationwide estate, based in the Cardiff & Bristol area with site visits to venues.

You will work with suppliers and venue operations to install, move and maintain equipment, perform software updates, and provide on-site training while travelling and occasionally staying overnight as required. A proactive, customer-focused approach is essential.

Qualifications

• Experience in technical fault-finding, repair, installation or maintenance in a field-based environment.
• The confidence to work with venue teams, suppliers and internal stakeholders.
• Willingness to travel to venues and work additional hours or overnight stays when required.

Responsibilities

• Carry out gaming product moves, reactive breakdown support and preventative maintenance.
• Complete software updates and ensure software-based equipment remains fully up to date and compliant.
• Support IT teams with day-to-day on-site technical issues where required.
• Provide on-site training and guidance to venue operations teams following updates or new installations.
• Act as the liaison engineer for subcontractors carrying out equipment maintenance or installation work.
• Identify and highlight new technologies that could provide operational benefits.
• Build and maintain knowledge of existing and new gaming products and equipment to minimise downtime.

Skills

Fault-finding

Installation

Stakeholder liaison

Travel readiness

Job description

Location: Cardiff & Bristol Area / Field Based
Employment: Full-time, 40 hours a week across weekends. 5 days over 7 pattern.

Grosvenor Casinos is on a journey to become the UK’s most loved casino brand. As a Field Support Technician, you’ll play an important role in supporting gaming products across our national estate, helping to maximise revenue, availability and performance.

This role will support our clubs/venues in Cardiff & Bristol and surrounding areas.

Working closely with suppliers, technical support teams and venue operations, you’ll respond to product moves, carry out installations, support venue layouts and ensure all work is completed safely, efficiently and in line with company policies and health & safety requirements.

Key Responsibilities

• Carry out gaming product moves, reactive breakdown support and preventative maintenance.
• Complete software updates and ensure software-based equipment remains fully up to date and compliant.
• Support IT teams with day-to-day on-site technical issues where required.
• Provide on-site training and guidance to venue operations teams following updates or new installations.
• Act as the liaison engineer for subcontractors carrying out equipment maintenance or installation work.
• Identify and highlight new technologies that could provide operational benefits.
• Build and maintain knowledge of existing and new gaming products and equipment to minimise downtime.

What We’re Looking For

We’re looking for someone who has:

• Experience in technical fault-finding, repair, installation or maintenance in a field-based environment.
• The confidence to work with venue teams, suppliers and internal stakeholders.
• A willingness to travel to venues and work additional hours or overnight stays when required.

Why Join Grosvenor Casinos?

As part of The Rank Group, Grosvenor Casinos offers a vibrant working environment, strong benefits and opportunities for career progression.

You’ll receive:

• A comprehensive induction and ongoing learning opportunities.
• Recognition and rewards for your contribution.
• A varied role where no two days are the same.
• Support for your professional development and career progression.
• The opportunity to work with new technology and make a real impact.
• A supportive team environment where high standards are achieved together.

Grosvenor Casinos and The Rank Group celebrate individuality and welcome applications from people of all backgrounds. Adjustments can also be made throughout the recruitment process where required.

If you’re technically minded, enjoy working in a fast-paced environment and don’t mind travelling, this could be an excellent opportunity to develop your career as a Field Support Technician.