Technical Support Administrator

Grosvenor Casinos; Maidenhead; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

Grosvenor Casinos is seeking a Technical Support Administrator to join our Technical Services team in Maidenhead. This hybrid, 12 months fixed term contract offers full-time hours and the chance to help keep our technical operations running smoothly.

You’ll maintain asset records, support field service systems, coordinate onboarding, reporting, compliance tracking and contractor bookings, and work with Compliance, IT, Finance, Health & Safety and Operations to deliver high standards of support

Qualifications

• Experience in administrative, operational or technical support roles.
• Ability to manage data and reporting.
• Strong Excel skills and data accuracy.
• Excellent written and verbal communication.
• Experience with field service systems and onboarding processes.

Responsibilities

• Maintain asset records and support technical services systems.
• Coordinate onboarding activities and contractor bookings.
• Produce reports and monitor compliance tracking.
• Collaborate with Compliance, IT, Finance, Health & Safety and Operations.

Skills

Administrative experience

Data management

MS Excel

Stakeholder communication

Organisational skills

Regulated environment knowledge

Job description

12 Months Fixed Term Contract. Full-time Hours.

Hybrid - 2-3 days a week onsite Head Office, Maidenhead SL6 8BN.

For decades, Grosvenor Casinos has been the leading name in UK casinos, delivering exceptional entertainment and unforgettable experiences. As we continue our journey to become the UK's most loved casinos, we're looking for a Technical Support Administrator to join our Technical Services team.

The Role

You’ll provide administrative, operational and systems support across Technical Services, helping to keep our technical operations running smoothly and efficiently.

From maintaining asset records and supporting field service systems to coordinating onboarding activities, reporting, compliance tracking and contractor bookings, you’ll play a key role in supporting the team and ensuring accurate, effective processes in a regulated environment.

You’ll work closely with colleagues across Compliance, IT, Finance, Health & Safety and Operations, helping to deliver high standards of support across the business.

Skills & Experience Needed

We’re looking for someone who is organised, proactive and confident working with systems, data and stakeholders.

This is a 12 Months Fixed Term Contract role.

• Experience in a busy administrative, operational support or technical support role.
• Confidence working with systems, reporting and data management.
• Strong organisational skills and attention to detail.
• Excellent written and verbal communication skills.
• Strong Microsoft Office skills, particularly Excel.
• Ability to manage multiple priorities and build effective working relationships.
• Experience supporting field service management systems.
• Experience coordinating onboarding activities.
• Awareness of Health & Safety processes.
• Experience working in a regulated environment.

Why Join Us?

As part of The Rank Group, you’ll benefit from:

• Excellent learning and development opportunities.
• Career progression across Grosvenor Casinos and The Rank Group.
• A collaborative and supportive team environment.
• Competitive benefits and employee rewards.
• The opportunity to make a real impact in a growing business.

We're for Everyone

If you’re looking for a role where organisation, teamwork and attention to detail are valued, we’d love to hear from you.

At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need any adjustments during the recruitment process, please let us know.