Field Support Technician: On-Site Tech & Training Expert

Grosvenor Casinos; Cardiff; On-site; GBP 28,000 - 38,000; Full time

Job summary

Grosvenor Casinos is seeking a Field Support Technician to service gaming products across our nationwide estate, based in the Cardiff & Bristol area with site visits to venues.

You will work with suppliers and venue operations to install, move and maintain equipment, perform software updates, and provide on-site training while travelling and occasionally staying overnight as required. A proactive, customer-focused approach is essential.

Qualifications

• Experience in technical fault-finding, repair, installation or maintenance in a field-based environment.
• The confidence to work with venue teams, suppliers and internal stakeholders.
• Willingness to travel to venues and work additional hours or overnight stays when required.

Responsibilities

• Carry out gaming product moves, reactive breakdown support and preventative maintenance.
• Complete software updates and ensure software-based equipment remains fully up to date and compliant.
• Support IT teams with day-to-day on-site technical issues where required.
• Provide on-site training and guidance to venue operations teams following updates or new installations.
• Act as the liaison engineer for subcontractors carrying out equipment maintenance or installation work.
• Identify and highlight new technologies that could provide operational benefits.
• Build and maintain knowledge of existing and new gaming products and equipment to minimise downtime.

Skills

Fault-finding

Installation

Stakeholder liaison

Travel readiness

Job description

Grosvenor Casinos is seeking a Field Support Technician to service gaming products across our nationwide estate, based in the Cardiff & Bristol area with site visits to venues.

You will work with suppliers and venue operations to install, move and maintain equipment, perform software updates, and provide on-site training while travelling and occasionally staying overnight as required. A proactive, customer-focused approach is essential.