Customer & Dealer Support

Rank Group; Cardiff; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Rewards program

Induction training

Career progression

Professional development

Job summary

Grosvenor Cardiff in Cardiff is seeking confident dealers to join our Customer & Dealer Support team on the gaming floor. You will help ensure smooth table operations, support dealers, engage guests, and uphold safe, interactive games.

The role requires an Active PFL by the Gambling Commission, strong communication, and the ability to supervise tables and support the casino team in a 24/7 environment. Night shifts and weekends may be required.

Qualifications

• Active PFL issued by the Gambling Commission.
• Knowledge of table security and game integrity.
• Excellent communication and customer service skills.
• Ability to supervise tables and support the wider casino team.

Responsibilities

• Ensure smooth table operations and uphold game integrity.
• Greet guests, explain games and engage customers.
• Enforce safer gambling practices and safety standards.
• Support dealers and cover shifts as required.

Skills

Gambling Commission PFL

Table security

Customer service

Table supervision

Job description

Grosvenor Cardiff, The Red Dragon Centre - Atlantic Wharf, Cardiff, Vale of Glamorgan, The, United Kingdom

Job Description

Posted Monday 17 August 2026 at 00:00

At Grosvenor Casinos, wedon’tjust offer a place to work - we offer a place to belong.

For decades, Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences. Our casinos arevibrant, welcoming spaces where players come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And above all, they come for the that exhilarating feeling where anything can happen.

Grosvenor Casinos sit at the heart of communities across the UK, and our ambition is clear - to become the UK’s most loved casinos. It’s our people who bring that ambition to life - setting the tone on the casino floor, creating energy and delivering breathtaking moments that keep guests coming back.

We’re building something special at Grosvenor Casinos. Join us and be part of it.

We’re looking for confident, competent dealers to step into a dynamicCustomer & Dealer Supportrole - where your experience meets leadership on the gaming floor.

In this role, you’ll be the driving force behind smooth table operations, supporting dealers, engaging customers, and ensuring every game is secure, interactive, and unforgettable.

From greeting guests and explaining games to supervising tables and upholding safer gambling standards - you’ll be right at the heart of the action.

Skills & Experience Needed:

• Active PFL issued by the Gambling Commission
• Strong understanding of table security, game integrity, and safer gambling practices
• Excellent communication and customer service skills
• Confidence to supervise tables and support the wider casino team

Please be advised that this role operates within a 24/7 casino environment and may require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.

Why Join Us?

As a part of The Rank Group, Grosvenor Casinos combines a vibrant, premium casino experience with outstanding benefits and exciting career progression within a leading leisure brand.

• Rewards that keep the excitement going - From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded.
• A strong start that sets you up to win - Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills.
• Work with energy and variety - No two days are the same. You’ll help to shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters.
• High standards, achieved together - We set the bar high and support each other to reach it - but we do it as a team, not in competition. Because when one of us wins, we all do.
• Room to grow and move forward - Whether you’re starting out or ready for your next step, we’ll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group.

Ifyou'relooking for a role with energy and variety and want to be part of a team that values passion,performanceand care -we’dlove to hear from you.

At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.

Grosvenor Cardiff, The Red Dragon Centre - Atlantic Wharf, Cardiff, Vale of Glamorgan, The, United Kingdom