Gaming Supervisor

Grosvenor Casinos; Cardiff; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Team incentives

Ongoing learning and support

Opportunities for progression

Job summary

Grosvenor Casinos is seeking a Gaming Supervisor to lead our dynamic gaming team. In this role, you will ensure an unparalleled experience for our customers while managing smooth operations within our 24/7 casino environment.

The ideal candidate will have prior experience with casino games and hold a Personal Functional Licence. If you have strong leadership and customer-facing skills, come join us at Grosvenor Casinos!

Qualifications

• Must hold a current Personal Functional Licence issued by the Gambling Commission.
• Experience in a fast-paced gaming environment is necessary.
• Candidates need to be 18 years or older with legal rights to work in the UK.

Responsibilities

• Lead and manage the gaming team to optimize operational efficiency.
• Ensure high customer satisfaction and smooth operations on the gaming floor.
• Maintain accurate records and documentation for regulatory compliance.

Skills

Prior experience in operating and inspecting casino games

Current Personal Functional Licence (PFL)

Leadership in a gaming environment

Strong customer-facing skills

Understanding of UK Gambling Commission regulations

Job description

At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong. For decades, Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences. Our casinos are vibrant, welcoming spaces where players come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And above all, they come for the exhilarating feeling where anything can happen.

Grosvenor Casinos sit at the heart of communities across the UK, and our ambition is clear – to become the UK’s most loved casinos. It’s our people who bring that ambition to life – setting the tone on the casino floor, creating energy and delivering breathtaking moments that keep guests coming back.

We’re building something special at Grosvenor Casinos. Join us and be part of it.

Gaming Supervisor – Key Responsibilities

As a Gaming Supervisor, you’ll dive headfirst into the hustle and bustle of the gaming world. Your main goal is to excite and entertain all of our customers. You will lead, support, and manage the gaming team to ensure an unparalleled experience for customers, optimizing operational efficiency and guaranteeing an adequate supply of gaming products. You will foster a positive, dynamic work environment, motivate your team, ensure smooth operations, and maintain high customer satisfaction. You will also manage accurate upkeep of departmental records and documentation, critical for compliance with regulations. Your leadership directly impacts the gaming experience, making it enjoyable and seamless for all.

Skills & Experience Needed

• Prior experience in operating and inspecting casino games.
• Hold a current Personal Functional Licence (PFL) issued by the Gambling Commission with aspirations to acquire a Personal Marketing Licence (PML).
• Demonstrated ability to lead, support, and develop a team in a fast‑paced gaming environment.
• Strong customer‑facing skills – confident, approachable, and able to create a welcoming and engaging atmosphere on the gaming floor.
• Solid understanding of UK Gambling Commission regulations and a PFL holder.

Employment Details

This role operates within a 24/7 casino environment and requires flexibility to work night shifts and weekends. Candidates must be 18 years of age or older and have the legal right to work in the UK.

Why Join Us?

• Rewards that keep the excitement going – from team incentives and competitions to everyday perks, we recognise your effort.
• A strong start that sets you up to win – our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to build your skills.
• Work with energy and variety – no two days are the same. You’ll help shape how we do things and make a real impact.
• High standards, achieved together – we set the bar high and support each other to reach it, working as a team.
• Room to grow and move forward – we support your development and open opportunities to progress within Grosvenor Casinos and The Rank Group.

Equal Opportunity Statement

At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.