Field Support Technician – On‑Site Gaming Equipment

Rank Group; Cardiff; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Grosvenor Casinos, part of The Rank Group, is seeking a Field Support Technician to support gaming products across our national estate, with duties across Cardiff & Bristol. The role involves field-based work, installations, and maintenance, with travel to venues, weekend work, and overnight stays when required.

You will respond to product moves, carry out installations, support venue layouts and ensure all work aligns with health and safety requirements and company policies.

Qualifications

• Experience in fault-finding, repair, installation or maintenance in field-based environments.
• Confident working with venue teams, suppliers and internal stakeholders.
• Willing to travel to venues and work additional hours or overnight stays when required.

Responsibilities

• Carry out gaming product moves, reactive breakdown support and preventative maintenance.
• Complete software updates and ensure software-based equipment remains up to date and compliant.
• Support IT teams with day-to-day on-site technical issues where required.
• Provide on-site training and guidance to venue operations teams following updates or new installations.
• Act as the liaison engineer for subcontractors carrying out equipment maintenance or installation work.
• Identify and highlight new technologies that could provide operational benefits.
• Build and maintain knowledge of existing and new gaming products and equipment to minimise downtime.

Skills

Field-based experience

Technical fault-finding

Installation & maintenance

Stakeholder collaboration

Job description

Grosvenor Casinos, part of The Rank Group, is seeking a Field Support Technician to support gaming products across our national estate, with duties across Cardiff & Bristol. The role involves field-based work, installations, and maintenance, with travel to venues, weekend work, and overnight stays when required.

You will respond to product moves, carry out installations, support venue layouts and ensure all work aligns with health and safety requirements and company policies.