Technical Support Administrator

Rank Group; Maidenhead; On-site; GBP 30,000 - 42,000; Full time

Job summary

Grosvenor Casinos, part of The Rank Group, is seeking a Technical Support Administrator to join the Technical Services team on a 12-month fixed-term contract. This remote-based role includes occasional travel to Maidenhead.

You will provide administrative, operational and systems support, maintain asset records, coordinate onboarding, reporting and compliance, and work with Compliance, IT, Finance and Health & Safety to uphold high standards.

Qualifications

• Strong organisational skills and attention to detail.
• Excellent written and verbal communication skills.
• Experience in a busy administrative, operational support or technical support role.
• Confident with systems, reporting and data management.
• Experience coordinating onboarding activities.
• Awareness of Health & Safety processes.
• Experience working in a regulated environment.

Responsibilities

• Provide administrative, operational and systems support across Technical Services.
• Maintain asset records and support field service systems.
• Coordinate onboarding activities and contractor bookings.
• Prepare reports and track compliance in a regulated environment.
• Collaborate with Compliance, IT, Finance and Health & Safety teams to uphold standards.

Skills

Organisational skills

Communication skills

Multitasking

Stakeholder engagement

Data management

Regulated environment experience

Team collaboration

Tools

Excel

Microsoft Office

Field service management systems

Job description

12 Months Fixed Term Contract. Full-time Hours.

Remote based role with occasional travel to Head Office, Maidenhead SL6 8BN.

For decades, Grosvenor Casinos has been the leading name in UK casinos, delivering exceptional entertainment and unforgettable experiences. As we continue our journey to become the UK's most loved casinos, we're looking for aTechnical Support Administrator to join our Technical Services team.

The Role

You'll provide administrative, operational and systems support across Technical Services, helping to keep our technical operations running smoothly and efficiently.

From maintaining asset records and supporting field service systems to coordinating onboarding activities, reporting, compliance tracking and contractor bookings, you'll play a key role in supporting the team and ensuring accurate, effective processes in a regulated environment.

You'll work closely with colleagues across Compliance, IT, Finance, Health & Safety and Operations, helping to deliver high standards of support across the business.

Skills & Experience Needed

We're looking for someone who is organised, proactive and confident working with systems, data and stakeholders.

This is a 12 Months Fixed Term Contract role.

• Strong organisational skills and attention to detail.
• Excellent written and verbal communication skills.
• Strong Microsoft Office skills, particularly Excel.
• Experience in a busy administrative, operational support or technical support role.
• Ability to manage multiple priorities and build effective working relationships.
• Confidence working with systems, reporting and data management.
• Experience supporting field service management systems.
• Experience coordinating onboarding activities.
• Awareness of Health & Safety processes.
• Experience working in a regulated environment.

Why Join Us?

As part of The Rank Group, you'll benefit from:

• Excellent learning and development opportunities.
• Career progression across Grosvenor Casinos and The Rank Group.
• A collaborative and supportive team environment.
• Competitive benefits and employee rewards.
• The opportunity to make a real impact in a growing business.

We're for Everyone

If you're looking for a role where organisation, teamwork and attention to detail are valued, we'd love to hear from you.

At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need any adjustments during the recruitment process, please let us know.