Field Support Engineer

Camlin Group; Coventry; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading global technology firm is seeking an Engineering Field Service Support to join their customer support team in Coventry. Candidates should possess a qualification in Electrical/Electronic Engineering and have a strong customer service mindset. The role involves maintenance, technical support, and performance assessment of electrical systems, requiring travel across the UK.

Qualifications

• Minimum of 2 years experience in engineering field services.
• Full clean UK driving license.
• Strong electronic and electrical knowledge required.

Responsibilities

• Carry out maintenance tasks on devices at customer premises.
• Provide technical support to customers and prepare field reports.
• Perform scheduled maintenance at the Customer Service Centre in Coventry.

Skills

Customer service skills

Technical support

Communication

Safety mindset

Education

Electrical/Electronic Engineering HNC/HND

Job description

Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors.

At Camlin we believe in high quality engineering and design, allowing us to develop market leading products and services. In short, we love creating value for our customers by solving difficult problems. As of now, Camlin operates in over 20 countries worldwide.

Camlin require a confident, capable, technically minded individual with an engineering background to join the Customer field support team. The successful candidate can expect to join a highly motivated team of customer focused engineers who work at the forefront of electricity network system innovation.

The day-to-day role will be a mix of field-based maintenance, customer technical support tasks and scheduled maintenance within the Customer Service Centre Coventry. It also includes preparing field reports, assessing product performance, and maintaining effective communication, with a focus on safety and quality.

Here's a more detailed breakdown:

• Field Based Maintenance: Carrying out maintenance tasks on a range of devices within customer premises throughout the UK.
• Scheduled Maintenance: When not in the field, this role is based in Camlin Customer Service Centre in Coventry carrying out repairs and maintenance on customer devices in support of contracted Service Level Agreements (SLAs).
• Travel & Engagement: Expect to travel within the UK, potentially including night stays, to support customer engagement and training needs.
• Reporting & Documentation: You'll be responsible for preparing field reports and documentation on a timely basis.
• Performance Assessment: You'll assess product and equipment performance based on field data and recommend modifications or improvements.
• Technical Support: You'll provide technical support to customers and other service professionals as required.
• Communication: Maintain clear and concise business communication, both written and oral. • Health and Safety: Always adhere to health and safety guidelines.
• Training: Full training will be provided on the job. The successful candidate must be able to demonstrate strong electronic and electrical knowledge and maintain high technical level of product knowledge. They must be team oriented, flexible and actively seek to share information and assist their peers.

WHAT YOU WILL NEED TO SUCCEED

• Qualifications in Electrical/Electronic Engineering HNC/HND or equivalent.
• Minimum of 2 years previous experience in providing engineering field services or prior experience within an electrical utility or similar industry.
• Must possess a strong safety mind-set.
• Must have strong customer service skills and the ability to interact confidently with customers.
• Excellent oral and written communication skills.
• Full, clean UK driving license.
• Willingness to work flexible hours with multiple weeknights away

OUR VALUES

• We work together
• We believe in people
• We won’t accept the ‘way it has always been done’
• We listen to learn
• We’re trying to do the right thing

Equal Employment Opportunity Statement

Individuals seeking employment at Camlin are considered without regards to race, colour, religion, national origin, age, sex, marital states, ancestry, physical or mental disability, gender identity or sexual orientation.