Field Support Engineer

Nets International; Coventry; On-site; GBP 25,000 - 40,000; Full time

Job summary

A leading global Solutions Provider seeks a Field Support Engineer to provide on-site technical support. The ideal candidate should possess a strong IT background and experience in troubleshooting, installing, and maintaining networks and systems, with excellent communication skills. This role requires travel within the Midland area and involves working with various testing tools related to optical fiber and GPON technology.

Qualifications

• Strong technical background in IT or a related field with hands-on experience.
• Experience in installing, configuring, and maintaining computer systems and networks.
• Good verbal and written communication skills in English.

Responsibilities

• Provide on-site technical support and assistance to customers.
• Diagnose network issues, maintain equipment, and perform routine technical tasks.
• Work with various testing tools and manage active IP core switches.

Skills

Troubleshooting

Communication

Technical Support

Network Diagnosis

Education

B.Tech/GCSE or equivalent qualification

Tools

OTDR

Power meter

VFL

Source meter

Ethernet sequence tester

Job description

NETS is a leading global Solutions Provider and Systems Integrator dedicated empowering the future through our integrated approach and commitment to delivering Innovative, Intelligent, and Integrated Solutions (NETS 3 I’s) Effectively, Efficiently, and Economically (NETS 3 E’s). Our service portfolio covers 3 verticals namely Infrastructure, Digital, and Managed Solutions, and NETS Services include Access Networks (Fixed and Wireless), Enterprise Data Networks, Cloud Solutions, Cyber Security, Automation, Resource Outsourcing, and Managed Services. NETS brings over 4 decades of proven domain expertise, service specialization, and industry leadership, delivering over 3,000+ successful projects. Our 1,000+ highly skilled & professional staff, collaboration with over 50 leading global technology partners, 100+ NETS OEM Partners, and NETS Reach, with offices in the UK, UAE, USA, Saudi Arabia, and Pakistan, has allowed us to be the preferred trusted partner to over 200 long-standing satisfied customers including fortune 500 companies across 25+ countries.

Job Description

We are looking for a Field Support Engineer who will be responsible for providing on-site technical support and assistance to our customers. The ideal candidate should have a strong technical background in IT or a related field, with hands-on experience in troubleshooting hardware and software issues. Excellent interpersonal and communication skills are essential for effectively interacting with clients and understanding their technical needs. Experience in installing, configuring, and maintaining computer systems, servers, and networks is desired. This role involves diagnosing network issues, maintaining equipment, and performing routine technical tasks related to optical fiber and GPON technology. The technician will work with various testing tools, manage active IP core switches, and ensure effective communication and collaboration with teams across different regions.

Requirements

Roles and Responsibilities:

• Work experience in FTTH technology network troubleshooting activities.
• Brief understanding of optical Fiber/GPON technology.
• Basic understanding of IP Core switches with experience on related activities (Troubleshooting/Replacement of active switches).
• Experience in using test tools (OTDR, Power meter, VFL, Source meter, ethernet sequence tester).
• Holding relevant certification to work on UG/Aerial network will be a surplus.
• Good verbal and written communication skills in English.
• Hold experience using Laptop and MS office tools and understand systems.
• Willing to travel to different areas in Midland for work requirement.
• Hold B.Tech/GCSE or equivalent qualification.