Field Support Engineer

Camlin Energy; Coventry; On-site; GBP 30,000 - 45,000; Full time

Job summary

Camlin Energy is looking for a Field Support Engineer to join its customer field support team. The successful candidate will engage in maintenance tasks across the UK, support customer needs, and generate technical reports while working in a dynamic environment. Candidates should possess engineering qualifications and at least two years of relevant field experience, boasting strong technical knowledge and customer service skills.

Qualifications

• Minimum of 2 years previous experience in providing engineering field services.
• Willingness to work flexible hours with multiple weeknights away.
• Must possess a strong safety mind-set.

Responsibilities

• Conduct field-based maintenance tasks on customer premises.
• Prepare field reports and assess product performance.
• Provide technical support to customers and professional service.

Skills

Customer service skills

Technical support

Communication

Education

Qualifications in Electrical/Electronic Engineering HNC/HND or equivalent

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Microsoft Powerpoint

Microsoft Teams

Job description

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• About Camlin
  
  

Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors.

At Camlin we believe in high quality engineering and design, allowing us to develop market leading products and services. In short, we love creating value for our customers by solving difficult problems. As of now, Camlin operates in over 20 countries worldwide.

Camlin require a confident, capable, technically minded individual with an engineering background to join the Customer field support team. The successful candidate can expect to join a highly motivated team of customer focused engineers who work at the forefront of electricity network system innovation.

The day-to-day role will be a mix of field-based maintenance, customer technical support tasks and scheduled maintenance within the Customer Service Centre Coventry. It also includes preparing field reports, assessing product performance, and maintaining effective communication, with a focus on safety and quality.

Here's a More Detailed Breakdown

• Field Based Maintenance: Carrying out maintenance tasks on a range of devices within customer premises throughout the UK.
• Scheduled Maintenance: When not in the field, this role is based in Camlin Customer Service Centre in Coventry carrying out repairs and maintenance on customer devices in support of contracted Service Level Agreements (SLAs).
• Travel & Engagement: Expect to travel within the UK, potentially including night stays, to support customer engagement and training needs.
• Reporting & Documentation: You'll be responsible for preparing field reports and documentation on a timely basis.
• Performance Assessment: You'll assess product and equipment performance based on field data and recommend modifications or improvements.
• Technical Support: You'll provide technical support to customers and other service professionals as required.
• Communication: Maintain clear and concise business communication, both written and oral. Health and Safety: Always adhere to health and safety guidelines.
• Training: Full training will be provided on the job. The successful candidate must be able to demonstrate strong electronic and electrical knowledge and maintain high technical level of product knowledge. They must be team oriented, flexible and actively seek to share information and assist their peers.
  
  

What You Will Need To Succeed

• Qualifications in Electrical/Electronic Engineering HNC/HND or equivalent.
• Minimum of 2 years previous experience in providing engineering field services or prior experience within an electrical utility or similar industry.
• Must possess a strong safety mind-set.
• Must have strong customer service skills and the ability to interact confidently with customers.
• Excellent oral and written communication skills.
• Good computer skills including Microsoft Outlook / Excel / Word/Powerpoint/Microsoft Teams
• Full, clean UK driving license.
• Willingness to work flexible hours with multiple weeknights away
  
  

OUR VALUES

• We work together
• We believe in people
• We wont accept the way it has always been done
• We listen to learn
• Were trying to do the right thing
  
  

Equal Employment Opportunity Statement

Individuals seeking employment at Camlin are considered without regards to race, colour, religion, national origin, age, sex, marital states, ancestry, physical or mental disability, gender identity or sexual orientation.

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT System Training and Support

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