Field Supervisor, Care Quality & Team Mentorship

Home Instead; Chipping Barnet; On-site; GBP 27,000 - 30,000; Full time

Job summary

Home Instead in the United Kingdom is seeking a Field Supervisor to join our dedicated care team. You will work Monday to Friday, 9am–5pm from our office, with regular visits to clients' homes to support quality and compliance.

You will support Care Professionals, maintain high standards of compassionate, person-centred care, and help families feel confident in the service. A full driving licence and strong communication are essential.

Qualifications

• Level 3 NVQ in Health and Social Care or equivalent.
• Experience in the care sector delivering a wide range of care services.
• Passion for delivering high-quality care to help clients live independently at home.
• Knowledge of legislation and regulations specific to Health and Social Care.
• Good communication skills with the ability to build rapport quickly.
• Must be confident using care management technology and training Care Professionals.

Responsibilities

• Support care consultations and service reviews.
• Conduct Care Professional support visits and QA reviews.
• Create and audit client care plans and assist with digital care planning.
• Maintain accurate client and Care Professional records in Home Instead software.
• Conduct client and Care Professional introductions.
• Build and maintain relationships with clients, families and professionals.
• Carry out client reviews and take action accordingly.
• Support and mentor Care Professionals.
• Provide support to the Client Experience team.
• Maintain regular contact with clients and Care Professionals.
• Participate in out-of-hours on-call cover during weekdays once a week and weekends one a month (additional payment).

Skills

Communication

Relationship-building

Mentoring

Time-management

Driving

Education

Level 3 NVQ in Health and Social Care or equivalent

Job description

Home Instead in the United Kingdom is seeking a Field Supervisor to join our dedicated care team. You will work Monday to Friday, 9am–5pm from our office, with regular visits to clients' homes to support quality and compliance.

You will support Care Professionals, maintain high standards of compassionate, person-centred care, and help families feel confident in the service. A full driving licence and strong communication are essential.