Field Care Supervisor: Lead Quality Home Care

Home Instead; Polegate; On-site; GBP 27,000 - 30,000; Full time

Job summary

Home Instead is seeking a Field Care Supervisor to uphold our high standards of care across Eastbourne and surrounding areas. You will oversee care delivery, perform quality assurance visits, and build meaningful relationships with clients and their families to safeguard independence and dignity at home.

In this role you’ll conduct staff supervisions, manage and audit client care plans in our digital care planning systems, maintain accurate records, and participate in on-call duties to ensure

Qualifications

• Level 3 NVQ in Health and Social Care (or equivalent).
• Experience delivering personal care services in a supervisory capacity.
• Experience with MAR sheets (eMar) and medication management.
• Knowledge of health and social care legislation and regulations.
• Strong communication and rapport-building skills.
• IT proficiency with MS Office or Google Suite.
• Full UK driving licence and access to own transport.
• Flexible and organised to meet business needs.

Responsibilities

• Support care consultations and service reviews with client plans.
• Conduct staff supervisions and client quality assurance visits.
• Manage and audit client care plans in digital systems.
• Maintain accurate records in Home Instead software and People Planner.
• Facilitate introductions between clients and Care Professionals.
• Build relationships with clients, families, and healthcare professionals.
• Mentor and support our Care Professional team.
• Participate in on-call duties to ensure continuous support.
• Ensure compliance with equality, diversity, and health & safety policies.

Skills

Communication skills

Rapport building

Care management technology

IT literacy (MS Office/Google Suite)

On-call flexibility

Education

Level 3 NVQ in Health and Social Care

Care sector supervisory experience

Tools

MAR/eMar sheets management

Microsoft Office/Google Suite

Job description

Home Instead is seeking a Field Care Supervisor to uphold our high standards of care across Eastbourne and surrounding areas. You will oversee care delivery, perform quality assurance visits, and build meaningful relationships with clients and their families to safeguard independence and dignity at home.

In this role you’ll conduct staff supervisions, manage and audit client care plans in our digital care planning systems, maintain accurate records, and participate in on-call duties to ensure