Field Service Engineer II — Onsite Tech & Troubleshooting

Dell Technologies; Kingston upon Thames; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading technology firm is seeking a Field Service Engineer to provide onsite support and technical troubleshooting. This role requires a commitment to continuous learning and strong customer service skills. The successful candidate will have at least 2 years of related experience and a bachelor's degree. The position involves driving timely onsite services and managing service requests. The company is flexible regarding working patterns and supports career growth within its team.

Qualifications

• Typically requires 2+ years of related experience in a professional role.
• Full clean driver's license is mandatory.
• Flexibility to support stand-by rota.

Responsibilities

• Drive timely onsite services such as break-fix support and proactive maintenance.
• Onsite troubleshooting for customer sites.
• Escalation ownership and service request management.
• Seek resolution to drive closure of complex issues.
• Keep abreast of technology and service offerings.

Skills

Commitment to continuous learning

Technical acumen

Mentoring colleagues

Break-fix and case management

Customer service

Flexibility to working pattern

Escalation management

Installation support

Technical troubleshooting

Education

Bachelor's degree in a related field

Job description

A leading technology firm is seeking a Field Service Engineer to provide onsite support and technical troubleshooting. This role requires a commitment to continuous learning and strong customer service skills. The successful candidate will have at least 2 years of related experience and a bachelor's degree. The position involves driving timely onsite services and managing service requests. The company is flexible regarding working patterns and supports career growth within its team.