Field Services Engineer

Markem-Imaje; Sheffield; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Company car

Merit-based yearly raise

Growth opportunities

Job summary

Markem-Imaje in the UK is seeking a proactive Technical Service Engineer to join our field-based team covering South Yorkshire and surrounding areas. You will install, commission, service and repair equipment, and deliver on-site training while building strong customer relationships.

Travel across the region and occasional national travel for trainings and meetings are expected. The role requires robust electrical/mechanical troubleshooting skills and a full UK driving license.

Qualifications

• Experience as Field/Technical Service Engineer in industrial/manufacturing
• Ability to diagnose issues and provide proactive solutions
• Good time management and multitasking in a dynamic environment
• Knowledge of MI-like product range is a plus

Responsibilities

• Install, commission, service and repair equipment
• Provide training internally and externally
• Complete service reports with time, parts, tasks, fault/solution codes and data
• Promote MI service products to customers
• Travel to customer sites within region and national travel for trainings/meetings
• Build strong relationships with customers through first-class service
• Attend training to continuously develop product knowledge

Skills

Electrical troubleshooting

Mechanical troubleshooting

Field service experience

Full UK Driving License

Customer service

Education

Electrical/Mechanical Engineering certifications

Networking or software certifications a plus

Job description

As Technical Service Engineer you will be a part of our technical service team, providing technical support to our local customers. You will have an opportunity to develop your professional career in a highly professional environment with innovative equipment.

This is a field-based role covering customers around the South Yorkshire.

What You Will Do

• Perform Installation, Commissioning, Service and Repair of our equipment
• Perform training, both internally and externally where needed
• Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, billing request confirmation
• Actively promote M-I service products to our customers
• Travel to customers site within your regional area along with occasional travel nationally to attend training events and meetings
• Build strong relationships with our customers by delivering first class customer service
• Attend technical training to continuously develop product knowledge and skills

What You Need To Have

• Experience as a Field Service Engineer or Technical Service Engineer in the industrial or manufacturing sectors, with a strong focus on Electrical/Mechanical technical troubleshooting
• Full UK Driving License
• Proven ability to assess technical situations, diagnose issues, and provide proactive, effective solutions
• Skilled in adhering to procedures while efficiently managing time and tasks in a dynamic environment
• Proficient in managing multiple tasks simultaneously without compromising quality
• Certifications in Electrical/Mechanical Engineering, Networking, Software, or related fields are a plus, though not required
• In-depth knowledge of technical products, particularly those similar to MI's product range, is an advantage but not essential

What We Offer

• Company car
• Performance based yearly merit increase
• Growth opportunities & international environment

You’ll only be the right candidate if you are aligned to our values and culture:

• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people