Field Service Technician

Dover Corporation; Sheffield; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Bonus scheme

Company car

Merit-based raise

Job summary

Dover Imaging & Identification (DII) is hiring a Field Service Engineer to install, commission, service and repair our equipment at customer sites in the South Yorkshire region, including Sheffield. The role requires a Full UK Driving Licence, proven electrical and mechanical troubleshooting ability, and a customer‑facing mindset.

You will travel to sites, complete service reports and participate in ongoing product training.

Qualifications

• Experience as Field Service Engineer/Technical Service Engineer in industrial/manufacturing sectors with strong troubleshooting focus.
• Full UK Driving Licence is required.
• Certifications in Electrical/Mechanical Engineering, Networking or Software are a plus.

Responsibilities

• Install, commission, service and repair equipment at customer sites.
• Provide internal and external training where needed.
• Complete service reports with time, parts, faults and solutions.
• Maintain installed base data (serial numbers, ink, counters, locations).
• Promote service products to customers and build strong relationships.

Skills

Field Service Engineer

Electrical Troubleshooting

Mechanical Troubleshooting

Driving Licence

Job description

## Field Service TechnicianApply: Onsite: Manchester, Manchester, UK: Sheffield: Full time: Posted Today: JR101727Dover Imaging & Identification (DII) is a segment of Dover Corporation that includes the following brands: Markem-Imaje, Blue Bite, Solaris Laser, Systech, MS Printing Solutions and JK Group. We design, manufacture and deliver industrial equipment, consumables, software and services solutions for the marking & coding, consumer engagement, product traceability, authentication, and digital textile printing markets.With more than 40 offices and over 3,000 employees worldwide, DII has a presence in +28 countries and offers numerous job opportunities globally. If you're looking for an international, multidisciplinary and collaborative environment that offers a world of opportunities, come join us at DII.**The Role:** As Technical Service Engineer you will be a part of our technical service team, providing technical support to our local customers. You will have an opportunity to develop your professional career in a highly professional environment with innovative equipment. This is a field-based role covering customers around the **South Yorkshire.** **What you will do:** * Perform Installation, Commissioning, Service and Repair of our equipment* Perform training, both internally and externally where needed* Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, billing request confirmation* Actively promote M-I service products to our customers* Travel to customers site within your regional area along with occasional travel nationally to attend training events and meetings* Build strong relationships with our customers by delivering first class customer service* Attend technical training to continuously develop product knowledge and skills **What you need to have:** * Experience as a Field Service Engineer or Technical Service Engineer in the industrial or manufacturing sectors, with a strong focus on Electrical/Mechanical technical troubleshooting* **Full UK Driving License*** Proven ability to assess technical situations, diagnose issues, and provide proactive, effective solutions* Skilled in adhering to procedures while efficiently managing time and tasks in a dynamic environment* Proficient in managing multiple tasks simultaneously without compromising quality* Certifications in Electrical/Mechanical Engineering, Networking, Software, or related fields are a plus, though not required* In-depth knowledge of technical products, particularly those similar to MI's product range, is an advantage but not essential **What we offer:*** Bonus scheme* Company car* Performance based yearly merit increase* Growth opportunities & international environment**You’ll only be the right candidate if you are aligned to our values and culture:** * Collaborative entrepreneurial spirit* Winning through customers* High ethical standards, openness and trust* Expectations for results* Respect and value people If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you. Location: **Sheffield**All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.