Field Service Technician

Dover Corporation; Manchester; On-site; GBP 36,000 - 52,000; Full time

Benefits offered by this job

Bonus scheme

Company car

Performance based merit increase

Growth opportunities

International environment

Job summary

Dover Imaging & Identification (DII) is seeking a Technical Service Engineer for field-based work around the South Yorkshire region, with a focus on servicing marking and coding equipment. You will install, commission and repair equipment and travel locally to customer sites in a highly professional environment.

The role requires hands-on Electrical/Mechanical troubleshooting, a full UK driving license, and the ability to manage multiple tasks while delivering excellent customer service.

Qualifications

• Experience as a Field Service Engineer or Technical Service Engineer in the industrial or manufacturing sectors, with a strong focus on Electrical/Mechanical technical troubleshooting.
• Full UK Driving License.
• Proven ability to assess technical situations, diagnose issues, and provide proactive, effective solutions.

Responsibilities

• Install, commission, service and repair equipment at customer sites.
• Provide training to customers and internal staff as needed.
• Complete accurate service reports with time, parts, and fault/solution codes.

Skills

Electrical/Mechanical troubleshooting

Full UK driving license

Time management

Multi-tasking

Customer service

Field service experience

Education

Electrical/Mechanical Engineering certifications

Job description

Dover Imaging & Identification (DII) is a segment of Dover Corporation that includes the following brands: Markem-Imaje, Blue Bite, Solaris Laser, Systech, MS Printing Solutions and JK Group. We design, manufacture and deliver industrial equipment, consumables, software and services solutions for the marking & coding, consumer engagement, product traceability, authentication, and digital textile printing markets.

With more than 40 offices and over 3,000 employees worldwide, DII has a presence in +28 countries and offers numerous job opportunities globally. If you’re looking for an international, multidisciplinary and collaborative environment that offers a world of opportunities, come join us at DII.

The Role:

As Technical Service Engineer you will be a part of our technical service team, providing technical support to our local customers. You will have an opportunity to develop your professional career in a highly professional environment with innovative equipment.

This is a field-based role covering customers around the South Yorkshire.

What you will do:

• Perform Installation, Commissioning, Service and Repair of our equipment
• Perform training, both internally and externally where needed
• Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, billing request confirmation
• Actively promote M-I service products to our customers
• Travel to customers site within your regional area along with occasional travel nationally to attend training events and meetings
• Build strong relationships with our customers by delivering first class customer service
• Attend technical training to continuously develop product knowledge and skills

What you need to have:

• Experience as a Field Service Engineer or Technical Service Engineer in the industrial or manufacturing sectors, with a strong focus on Electrical/Mechanical technical troubleshooting
• Full UK Driving License
• Proven ability to assess technical situations, diagnose issues, and provide proactive, effective solutions
• Skilled in adhering to procedures while efficiently managing time and tasks in a dynamic environment
• Proficient in managing multiple tasks simultaneously without compromising quality
• Certifications in Electrical/Mechanical Engineering, Networking, Software, or related fields are a plus, though not required
• In-depth knowledge of technical products, particularly those similar to MI’s product range, is an advantage but not essential

What we offer:

• Bonus scheme
• Company car
• Performance based yearly merit increase
• Growth opportunities & international environment

You’ll only be the right candidate if you are aligned to our values and culture:

• Collaborative entrepreneurial spirit
• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people

Location: Sheffield

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.